Tourism security has traditionally been about protecting visitors from themselves, from other tourists and from locals who seek to rob and or steal from them, commit fraud against them or in one way or another verbally or physically assault the visi…
Whitebridge EMEA Hotels Monitor, Issue 27
Here it is folks. The true picture of the impact of C19 on our beloved industry in 2020. From a performance perspective, we have never seen such significant declines across the board, especially at GOP level, whereby half of the destinations listed …
Groups360 Appoints Landon Stafford as Vice President of Integrations
NASHVILLE, TN – Groups360 today announced the recent addition of Landon Stafford to the leadership team as vice president of integrations. This newly created role will lead a team that provides focused technical guidance and customer service to hote…
International Women’s Day 2021 – Meet one of Hilton’s inspirational female leaders
As Hilton’s Vice President for Food & Beverage Strategy and Development, Emma Banks plays a key role in developing the culinary innovations that Hilton offers across Europe, the Middle East and Africa. Rising to the top in a historically male-domina…
Promoting Excellence: VENZA Launches the InfoSec Invitational Competition
VENZA further cements its position as the industry’s go-to data protection awareness champion. How? They are hosting a global information security-focused quiz game-style competition. A first for the hospitality technology community, this series of …
Reducing Friction Makes You Money
Reducing friction is all about creating an easier experience for the customer. In my book, The Convenience Revolution, I identify six ways to create convenience. The first, reducing friction, is tied to all five other principles. And, all of them fo…
Global Hotel Profit Performance Divides in New Year
Turning the page doesn’t always assure a better result. After the worst performing year on record, the hotel industry was ready for 2021, but resigned to the fact that a new year doesn’t mean things automatically get better. The harsh reality is a g…
Viceroy Hotel Group Chooses Travel Outlook to Optimize Voice Channel
SANTA FE, NEW MEXICO – Travel Outlook Premium Hotel Call Center is expanding its alliance with Viceroy Hotels & Resorts, which offers personalized management of incoming voice calls for all 13 properties in the current Viceroy portfolio. Opening ear…
Ghost Kitchens and Their Role in The Future of the Hospitality Industry
Ghost kitchens is one of the break-out trends facilitated by this pandemic and is now a part of the new wave of delivery-only restaurants. According to data from Euromonitor, this new industry could be worth $1 trillion within ten years. Essentially…
Introducing The Set Collection
LONDON – The Set Hotels has been capturing the hearts and minds of guests since the Conservatorium in Amsterdam first opened its doors in 2011. By 2018, it had grown to three iconic European hotels with the addition of Café Royal in London and the L…