The industry’s expectation for business travel (domestic and international) has reached an all-time low, according to the latest industry research published in the 11th Edition of The Hotelier PULSE Report. The latest report, co-authored by Guestcen…
Cornell Roundtable Recap: Sustainability in the era of COVID-19
As with all things 2020, the 11th annual Center for Hospitality Research Sustainability Roundtable took on a distinctively different format, a virtual webinar format. It would have been easy to “take a pass” on holding the Roundtable given the dire …
Event Temple Announces Covid Mentorship Program To Support Industry Recovery
“Over the past 12 months we’ve seen our community struggle,” said Bob Graham, Event Temple CEO, “COVID-19 has deeply impacted the industry and, as we slowly head into recovery, we wanted to find a way to give back. The purpose of this mentorship pro…
The UK Prime Minister’s roadmap is a very welcome sign that good progress has been made in tackling the COVID-19 pandemic and for society to start planning a return to a more ‘normal life’.
Whilst we appreciate the need to be careful about when and how the hospitality industry, and specifically the accommodation sector, reopens, we also need to make sure that no business is disadvantaged in the meantime and that we work together to mak…
COVID-19’s effects on future pro-environmental traveler behavior
Abstract: This study examines how the COVID-19 pandemic will influence people’s pro-environmental travel behavior (PETB) and potentially prompt more ecological/sustainable future travel. A comprehensive model using the norm-activation model (NAM), e…
The Next Normal of Managing Group Contracts through Technology
While the large-scale conventions and exhibitions are off the table until the widespread distribution of a vaccine, smaller meetings and regional events are just around the corner – the upcoming holiday season representing one such opportunity for a…
Cornell Center for Hospitality Research Hosts Panel on Reimagining Travel
The virtual keynote, hosted by the Center for Hospitality Research and moderated by School of Hotel Administration lecturer Dave Roberts ’87 (ENG), MS ’88 (ORIE), featured experts in the travel and guest intelligence industries. The event explored t…
Cornell Center for Hospitality Research hosts panel with industry leaders on customer social engagement
The panel, led by School of Hotel Administration professor Christopher Anderson, featured Tammy Lucas, vice president of marketing for Best Western Hotels and Resorts, Michael Morton, vice president of operations for Best Western Hotels and Resorts,…
We’ll all miss Arne Sorenson’s influence
Arne Sorenson’s legacy encompasses many qualities—from his leadership and empathy to his business acumen and embracing the big picture of humanity. Arne, who died Monday, February 15, at age 62 after a nearly two-year battle with pancreatic cancer, …
Hilton Banking On “Resilient Business Model, Spirit Of Innovation” And “A Clear Purpose” To Overcome Pandemic
“Ultimately, we believe that will be this swift, responsive and adaptive innovation that will help us progress towards the travel and tourism sector’s eventual recovery,” said Hilton’s vice president, operations in Southeast Asia, Paul Hutton in an …