Planning is Everything; the Plan is Nothing

This quotation is usually attributed to former US President Dwight Eisenhower. He meant it in a military context. When the wolves at the door are soldiers (or even heavily armed and bizarrely-dressed “Republicans”), your plan may have to change rapi…

Company Cultures and Residual Shockwaves from 2020

‘Shift Happens’ Social and economic disruptions often shift people’s behaviours — sometimes in small ways, other times more seismic. On this point, AETHOS conducted a ‘COVID Gap’ analysis for the C-suite within hospitality organisations at the end o…

The Problem Isn’t The Employee, It’s The System

Here’s a true story shared by my friend and speaking colleague Beth Terry. The short version is that there is a doctor, who is probably a good doctor. But he’s a terrible boss. When a patient – as in his customer – complains about something, he list…

Hilton Hotels & Resorts to Debut in Albanian Capital

Hilton Tirana – the brand’s first property in Albania – is set to open towards the end of 2023. Hilton (NYSE: HLT) today announced the signing of a management agreement to open Hilton Tirana – a brand-new 174 room property in the heart of the Albani…

Meliá, One Step Closer To Hotel Decarbonisation

The company hopes that European funds will be used to support a project that would further the transition towards a more sustainable management model, key to the regeneration of the travel industry, the biggest driver of the Spanish economy It also …