Madrid Set To Host Key Week For Global Tourism

The global tourism sector is starting the new year prepared to #RestartTourism when conditions allow, with the World Tourism Organization set to again bring together leaders from across the public and private sectors. Tomorrow in Madrid, the UNWTO G…

The Bittersweet Next Normal for the Hotel Industry

By now, we’re all well aware of the dire state of COVID-related affairs still facing many tourism and hospitality operators around the world. Specifically for hotels, some of experienced victories by feeding the summer staycation crowds while others…

Three hospitality industry realities for 2021

Like many of you, I suspect, I didn’t have the energy to make resolutions for this year. After all, I was forced into enough changes in 2020 that I’m still adapting to, personally and professionally. It felt right not to put any additional pressure …

Light at the End of the Tunnel

OPPORTUNITY FOR IMPROVEMENT As we recover from the ravages of the Pandemic and the hospitality industry re-emerges from its devastation, the good news is that there is unprecedented opportunity for improvement. Much of the upcoming change is directl…

Key hospitality technology trends to watch in 2021

As we start to look forward to the new year, there are two key trends which we have already begun to see emerge throughout the course of 2020. Both have been driven, in the most part, by the advance of the Coronavirus pandemic – digitisation and the…