In a post pandemic world, only the most service-oriented businesses will survive. Putting customers first, nurturing empathy, being proactive, prioritizing communications, boosting training, and practicing patience must be the fundamental ingredient…
Hotel Operator Launches GuestEQ Messaging Platform to Elevate the Guest Experience
DALY CITY, Calif. – Connecting with on-property guests in a contactless manner is more critical than ever, and now there is a sleek, cost-effective platform that hoteliers can implement immediately to personalize the guest experience and ensure supe…
6 Key Learnings from an Unprecedented Year in Hospitality
At the end of 2019, hospitality professionals seemed to have a good idea of what to expect in 2020. From the impending advent of new AI solutions to the generalization of online marketing, most analysts predicted that the industry would keep on ridi…
Historic Italian destination property makes significant investment in UCF Rosen College of Hospitality Management
Orlando, FL (January 5, 2021) -The Cafaggiolo Terre Dei Medici, a project of the Marzocco Investment & Development Company, has made a charitable contribution of $100,000 to UCF Rosen College of Hospitality Management, to support publication and dis…
Win-River Resort & Casino Selects Agilysys Solutions To Streamline Guest Self-Service and Improve the Guest Journey
ALPHARETTA, GA. — January 5, 2021 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Win-River Resort & Casino has expanded its existing Agilysys relationsh…
Brandchef, a new brand identity and consulting agency, launches in Amsterdam
Located in the heart of Amsterdam’s bustling canals, Brandchef is proud to announce its opening. ‘Over the years, Typhoon Hospitality – as a hospitality marketing agency – has received lots of requests for brand consultation, branding and design ass…
Technology At The Service Of The Customer
Although fears that technology will wipe out jobs and human relationships in its wake, market trends show that as the world becomes more digitalized, consumers are looking for a real, concrete and personalized service. The hospitality industry has a…
Tourism Tidbits: Looking Back at The Year That Wasn’t!
Wishing everyone health and happiness in 2021. May 2021 Be A Better Year! Most people in the tourism industry are more than willing to say adieu to the year 2020. The twenty-first century’s third decade began with extremely high hopes. A mere year a…
The Evolving Traveler Journey: 3 Trends Hoteliers Must Address Today
The hospitality industry is navigating through a time of unprecedented change. The shock of COVID-19 pushed what was once considered preferential traveler expectations into industry standards faster than anyone could have imagined. Trips are either …
After Brexit Major Restrictions Hit EU-UK Business Travel
Business travel between the European Union and its former member state the United Kingdom is set to become significantly more complicated from Jan. 1. The UK left the EU on Dec. 31, 2019 but little changed in the transition period that runs to Dec. …