One of the defining features of the coronavirus pandemic for working professionals has been the huge growth in communication via platforms such as Zoom. Where previously workers would meet face-to-face, the shutdown in travel and of workplaces has f…
Is contemporary hospitality outdated?
Nothing is ideally made in this world, including the hospitality industry. Although, working in tourism factor you get a microbe (apart from Covid19), which creates difficulties on getting easily adjusted in another corporate working style. 2020 dep…
Hotels Hotels Hotels – and a different 2021
A facility like no other Hotels for me have always been an enigma. At the forefront, there is glamour, lifestyle, beautiful and functional spaces, interiors which one wishes in their own homes and a space that lets you be; And behind the scenes, it …
How to choose a culinary arts degree?
Working in the culinary arts profession offers you a vast choice of degrees to choose from. No matter where your interests in the culinary arts lie, there is certainly a degree that aligns with your goals. How to choose a culinary arts degree will d…
INTELITY Receives 4th Patent for Its Award-Winning Hospitality Technology Platform
INTELITY®, the provider of hospitality’s most comprehensive guest experience and staff management platform, has today announced its fourth patent, granted by the United States Patent and Trademark Office. The patent was awarded to INTELITY for its s…
The Young Hoteliers Summit explores the growing trend of travel bubbles
A potential revival or risk? The new big thing in aviation! “The Travel Bubble is an opportunity for businesses to reopen, and a glimmer of hope for the people that life is getting back to normal.” – Saulius Skvernelis, Former Prime Minister of Lith…
Hotel Okura Vladivostok to Open in the Second Half of 2021
Follows announcement of new Okura hotel in Moscow, underlining the company’s ambitious plans for the Russian market. Okura Nikko Hotel Management Co., Ltd., a subsidiary of Hotel Okura Co., Ltd., has announced it will open the Hotel Okura Vladivosto…
A Realistically Optimistic 2021
As we start the new year, I thought I’d break from the traditional customer service and experience topics and get a little personal – maybe even a little motivational. I’m very optimistic about the future. But the word very doesn’t mean I’m overly o…
Hospitality Financial Leadership – Chapter 14 – The How To vs. The Want To
The chapter below is an excerpt from my new book. It’s fiction but some of the characters and storylines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manage…
Winning in the COVID Winter with Integration
The pandemic has been a great reset button for our industry, but its long tail is only now unveiling itself. Corporate guests won’t be back to their 2019 levels by at least the spring of 2021 – groups will take longer still – while many leisure gues…