The restaurant industry has traditionally been slow to adopt technology and innovative digital solutions. But in 2020, the COVID-19 pandemic changed that and forced food and beverage outlets to look beyond the traditional. Many restaurants have rece…
The Alpina Gstaad: Switzerland’s Cutting-Edge Luxury Hotel With A Unique Purpose
2020 is slowly coming to an end. At the same time the winter season in the Swiss Alps is right about to kick-off. Known as one of the most sought-after ski-holiday spots in the world, The Alpina Gstaad is looking forward to opening its doors and wel…
5 predictions for 2021
After the events of 2020, quite a bit of the near-term hotel industry outlook is decidedly better, which is not hard to imagine. But just like with all recoveries, the outlook varies by class, location and customer type. As 2021 begins, here are som…
What should travelers expect in 2021? Here’s what experts predict
There’s only one thing that travelers should expect in 2021 with any certainty: It’s uncertainty. No one knows when the coronavirus pandemic will end. No one knows when authorities will lift travel bans. And while you can plan all the trips you want…
How Tour Operators Are Planning for Travel in 2021
Tours are going to look different when travel restarts in earnest. Not only have tour operators made changes for safety circumstances, but travelers will also have increased options and the comfort of navigating a post-pandemic world with the help o…
How we will travel in 2021
After spending much of this year ‘grounded’, you’d forgive people for simply wanting to get away once it’s possible again. But the big trends for 2021 travel are showing that we’re also being more thoughtful about our future trips, with sustainabili…
Hospitality Financial Leadership – The Top 7 Front Office Controls
As you know the front office is the command post for your operation, and it’s also the point where all the receipts come through. Making sure you have solid internal controls at the desk is not only good business, it’s mission-critical. Without thes…
Doubling Down on Revenue Management for Post-Pandemic Success
One of the most worrisome aspects of how COVID-19 has affected the hotel industry is that we have had to furlough many of our best people. This doesn’t necessarily have to be the case, though. My hope in writing about the following management compan…
Q: What is Spa Management?
A day at the spa provides many people with feelings of both anticipation and relaxation. These businesses offer excellent opportunities for people to come and experience the rejuvenation that comes with treatments such as massages, facials, body wra…
As 2020 Ends, Tourism Looks Forward With Determination
We are almost at the end of what has been the most challenging year in the history of tourism. Almost overnight, the pandemic brought global tourism to a complete standstill. Millions of people missed chances to explore different places and embrace …