FROM THE SERVICE EXCELLENCE SECTION OF MY HEART IN HOSPITALITY So far, in the service excellence section, one of the main messages that has come across is that creating and maintaining the right service culture within an organization, requires diffe…
Don’t Let Your Front Office Ego Make You Lose Money
Long before COVID-19 shattered normal hotel operations, every prudent senior manager already knew that technology and outsourcing could both be deployed to cut costs. But why were we so often resistant when it came to implementation? With the curren…
The Spirit of Hospitality Is Nurtured By Gratitude
As we count down the final days and prepare to turn the calendar to a new year, so many of us are tempted to think “good riddance to 2020.” When I read posts and view memes on social media, it seems that most of us cannot wait to put this year behin…
Accor Travel Report: The Future Of Travel In 2021 And Beyond – From Resilience To Recovery
In an ever-changing environment, how can the hospitality industry transform, adapt and build for the future of travel? A deep understanding of motivations and behaviors is crucial to predicting how consumers and corporations will view lifestyle purs…
Choice Hotels Makes It Easier Than Ever For Loyalty Members To Achieve Elite Status
ROCKVILLE, Md. – Choice Hotels International, Inc. (NYSE: CHH) is making life a little more rewarding on the road next year for members of its award-winning loyalty program, Choice Privileges. Building upon valued program features, elite status qual…
Europe Hotel Transactions Bulletin – Week Ending 18 December 2020
AEVIS acquires Hotel Schweizerhof in Zermatt from Michael Reybier Switzerland-based investment manager AEVIS VICTORIA SA has acquired the 95-room Hotel Schweizerhof, Zermatt, on a sale and manage-back basis from operating and real estate companies i…
Healing Hotels of the World curates new Urban Healing Collection
Cologne, Germany – Healing Hotels of the World announces the launch of Urban Healing Hotels, a new division in their hospitality group. This invitation-only collectionsupports travelers’ desire to bring their holistic lifestyle along wherever they g…
ProfitSword Set to Continue Rapid Hospitality Market Growth into 2021
ORLANDO, Fla. – ProfitSword, hospitality’s premier developer of business intelligence and data integration software, is poised to maintain its industry-leading presence as the go-to source for performance measurement and forecasting with the ongoing…
Larry and Adam Mogelonsky’s Appearance on Hotel Happy Hour Podcast
About PurpleCloud Technologies PurpleCloud Technologies provides real-time task management and high-level data analysis for hotels, clubs, and cruise lines. Connect your operations, analyze your data, and make strategic decisions moving forward….
Z Capital-Backed Waldhaus Flims Announces Partnership with Marriott International to Open First Autograph Collection Hotel in Swiss Alps
The Waldhaus Flims Wellness Resort (“Waldhaus Flims”), an iconic alpine resort in Flims, Switzerland, today announced a partnership with Marriott International to bring its Grand Hotel and Villa Silvana into Autograph Collection’s diverse and dynami…