With 10 more days remaining until Christmas, hotels and resorts worldwide are entering one of the most dynamic periods of the year. Lobbies are being transformed into festive showcases, seasonal amenities are being refreshed, and teams are fine-tuning every detail to meet the expectations of holiday travelers seeking warmth, joy, and elevated guest experiences.
On-Site Training: Always a Smart Option
Remote learning has become a practical and reliable tool, teaching us anything from how to make a bed to how to organize a closet, all with a few keystrokes or clicks. While remote training offers convenience and flexibility, properties are rediscovering the unmatched value of in-person, onsite training where personalization and hands-on practice support exceptional guest service.
Serious about reducing marketing costs in 2026? Start here.
If controlling expenses is a priority for 2026, there are several high-impact ways Tambourine customers can immediately reduce marketing and distribution costs—without sacrificing performance.
The smarter way to hire staff: rethinking hotel recruitment
Talent shortages remain widespread throughout hospitality. The competition for dependable, motivated staff is fierce. Hotel owners, general managers and HR teams are still navigating the fallout of a post-Covid labor market shaped by economic pressure, shifting expectations and reduced mobility in key regions.
Canary and Wyndham Roll Out AI Voice Globally
SAN FRANCISCO, CA (December 10, 2025) — Canary Technologies, the award-winning leader in hotel guest management technology, has announced a global roll out of AI Voice technology with Wyndham Hotels & Resorts, the world’s largest hotel franchisor. Thousands of Wyndham franchisees around the world will now take advantage of Canary’s AI Voice technology.
AI’s Ridiculous Response to a Ridiculous Question
As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr. Shreekant Vijaykar of COPC Inc., one of the other speakers, talk about AI and how you can’t always trust its responses.
European Hotels Destination Index
Europe’s hotel sector is propelled by sustained travel growth during a period when supply growth is projected to be well below the historical average. This is capturing the attention of a wider cohort of global real estate investors. In this context, market participants are turning increasingly to data-driven approaches to identify the most promising investment opportunities.
Why Sound Strategy Will Define Experiential Hospitality
I’ve watched hotel brands evolve quickly over the last few years. No longer are hospitality business professionals just hoteliers, but they must also now be experience architects. As experiential tourism continues to grow, hotels are investing in highly curated stays that speak to niche guests.Vinyl listening suites and sleep retreats are two examples of these packages that rose in popularity this year. There is one element that can make or break all of these guest experiences: sound.
The key tech trends expected to refine the guest journey in 2026
As we look toward 2026, the hospitality landscape is shifting from a period of digital adoption to one of digital refinement. The last few years were about acquiring tools; the next twelve months will be about making them speak to each other.
Revenue Managers were the Original ChatGPT
Before you roll your eyes – yes YOU!