As part of the effort to keep the hotel technology industry fit and in shape until CORONA & Co allow us all back to normality, protel is showcasing its new release of protel AIR, the cloud PMS, especially for Hotel Industry Insiders.The “Industry In…
Marriott International Notifies Guests of Property System Incident
Marriott International announced that it is notifying some of its guests today of an incident involving a property system. The notice explains what occurred, the information involved, the measures taken by Marriott to investigate and address the iss…
2nd Update Corona Impact on Website vs OTA Bookings
On the 6th March we published numbers around the first impacts of Corona on OTA vs Website bookings. What an unpredicted turn things took since then. Yes – we expected things to be bad, but really this bad? With our partner Hotelnetsolutions from Be…
8 Mood Altering Tips Your Customers Will Love You For
Ask yourself if you are willing to shift your mood into neutral so you can better understand customer needs? Remember, your customer (your guest), has their own issues to deal with and is put off when your mood is less than happy, welcoming and appr…
An Insight Into the State of Luxury Branding Today
The concept of what makes a luxury brand an attractive option worth buying into is undergoing a massive mind shift. This is especially true for the future luxury consumers, often referred to as the Millennials and Gen Z, or even more precisely HENRY…
Statement from Wyndham Hotels & Resorts: COVID-19 Business Update
The COVID-19 pandemic has essentially stopped most travel, and accordingly, we’ve been forced to make incredibly difficult decisions that affect our entire Wyndham family. These include job eliminations, salary reductions and reduced-hour work weeks…
How to manage the COVID-19 impact – Tips & Recommendations from 10 Hotel Industry Experts (Part 2)
Visit the Coronavirus special coverage for a live stream of relevant news to insights, market reports, opinions, webinars and more. Click here to visit part 1 of this How to… 1. Covid-19: How The Hospitality Industry Can Find A Way Through — By Ga…
Hotel Sales Teams: Two Sales Tasks You Can Do This Week To Get Ready For The Rebound
For most hotels in North America, the sales team is entering week three of the Covid19 disruption. The first week or so was just crazy, as salespeople from all market segments endured a frantic wave of cancelations and postponements. Just as that wa…
How to Lead a Team During Periods of Crisis and Uncertainty
There’s always a given amount of uncertainty leaders have to deal with on any given day, month, or year. However, these levels of uncertainty are being pushed higher than ever due to the impacts of our current health crisis. During times of stress, …
5 Tips for Marketers Today
HSMAI’s Marketing Advisory Board (MAB) met on a call March 19 to discuss how hospitality marketing professional are handling the impacts from the coronavirus now that budgets are being reduced and many people have been laid off or furloughed. Here a…