July and August are two of Europe’s most important months for hotels with travellers spread across the continent on summer holidays. However, it is no secret that summer looks much different this time around for Europe due to the global impact of th…
Revenue Management Strategies During an Economic Downturn or Global Financial Crisis
Hotel revenue management has now turned into a more commercial role, one that is focussed on generating demand, and getting eyeballs to your shop’s window. Not the typical role a revenue manager is used to. And I am sure many revenue management prof…
Park Hotels & Resorts Inc. Reports Second Quarter 2020 Results and Provides Operational Update
TYSONS, Va. – Park Hotels & Resorts Inc. (“Park” or the “Company”) (NYSE: PK) today announced results for the second quarter ended June 30, 2020 and provides an operational update on COVID-19. Second-quarter financial highlights include: Pro-forma R…
Summit Hotel Properties Reports Second Quarter 2020 Results
AUSTIN, Texas – Summit Hotel Properties, Inc. (NYSE: INN) (the “Company”), today announced results for the second quarter ended June 30, 2020. “The lodging industry experienced an unprecedented decline in demand during the second quarter as the spre…
Six Months Into COVID-19: What Does The Data Say?
HENDERSONVILLE, Tennessee – The 2020 Chinese New Year fell on 24-25 January, and just like every year, STR analysts expected a steep decline in demand as people stayed home and then a sharp uptick in leisure room demand for a week of vacation. Howev…
To Capitalize or Expense? The Answer Isn’t Always Clear
A quote in the 2008 novel “Paper Towns” by John Green reads: “The rules of capitalization are so unfair to words in the middle of a sentence.” This droll observation is not at the crux of this blog — well, not that kind of capitalization — but it ma…
How Meeting and Event Venues are Adapting to the New Normal
While undoubtedly a clearer picture will emerge as summer fades into fall, there are nevertheless several critical adjustments needed in the near-term as to how you can safely facilitate a conference or event so that you are fully ready once the mee…
How To Avoid Roadblocks To Great Customer Service
What gets in the way of creating a great customer service experience for you and/or your organization? Is it a process that is clunky, inconvenient and difficult for the customer? Is it people who aren’t properly trained or don’t have the right peop…
Another Freebie – The Life of a Hotel Doctor
A guest at the Georgian hotel in Santa Monica wanted a housecall, said the desk clerk. She had a urine infection. That was good news. The Georgian was not far, and urine infections are easy. “The guest has gone to dinner,” the clerk added. “She’d li…
Angie Hospitality® Strengthens Executive Team to Meet Global Surge for Contactless Guest Experience
Angie Hospitality, developer of the industry’s first 24-hour interactive guest room assistant, room control, telephony and Wi-Fi solution, built just for hotels, today announced it has expanded its executive team. The company has appointed Chris Con…