Category: Recent News

November U.S. monthly meetings and events volume increased 15 percent over the previous month, according to the latest data from Knowland, the leader in group hospitality analytics for hotels, convention and visitor bureaus, conference centers and o…

In hospitality, technology is a complicated problem. For an industry that has historically excelled and set the bar for customer experience, buying technology solutions has not been on the top of the list. Not because hoteliers like to be old fashio…

Now, more than ever, it will be incredibly important for hoteliers to ensure that guests feel a sense of confidence, comfort, family, and community. The CRM platform will take center stage in helping to create those connections with guests on the pa…

The first version of this infographic was created in collaboration with Shiji Group and the Hotelschool The Hague Industry PRO-ject initiative. Four teams of dedicated hotel management students assisted the data collection and selection process. We’…

July to September of 2020, defined by some as the summer of the staycation, was a period of relative freedom during which travelers around the world were able to resume leisure trips dependent on local restrictions and personal choices. The UNWTO’s …

Since the pandemic snuffed out hotel room demand, hoteliers have been digging through the resulting financial rubble in search of revenue. Unfortunately, focusing solely on revenue generation from rooms can obscure financial recovery vision. Explori…

Last week, I covered the idea of the story. Customers love to read the stories of other customers using the products they are interested in purchasing. Reviews are where they start. High ratings can turn into high interest. Customer commentary in th…

It is with profound sadness that Knowland announces the passing of Knowland CEO Robert Post. Bob passed away unexpectedly on December 4, 2020. We extend our most heartfelt condolences and sympathy to Bob’s family. Our thoughts are with them at this …

Online travel agents (OTAs) were the primary choice of booking channel for *44% of global respondents in Q3 2019, according to GlobalData, a leading data and analytics company. However, disputed refund policies, coupled with a lack of efficient cust…

Hong Kong | London | New York – Regenerative Travel, a benefit[1] corporation providing support services to a network of independently owned eco-luxury boutique hotels who are dedicated to the highest levels of social and environmental impact, today…