Hilton will make its debut in the stunning Azores islands with the DoubleTree by Hilton Lagoa Azores, expected to open in early 2022. Guests can indulge in Sao Miguel island’s spectacular scenery and wildlife, with many picturesque beaches and golf …
Top Ten Trends in Hospitality 2021
1. Sanitation and Cleanliness Standards Hotel employees and guests must participate in a complete upgrade of sanitization and cleanliness. Each brand has added a different touch, but there are now two levels of room cleaning – the second level being…
Is Customer Service an Oxymoron or Leadership Tool for Hospitality Managers?
86% of consumers will pay more for a better customer experience. 89% of consumers began doing business with a competitor following a poor customer experience. 79% of consumers who shared complaints about poor customer experience online had their com…
EHL’s Berceau des Sens maintains 16/20 in the Gault & Millau guide
The Ecole hotelière de Lausanne is a world renowned hospitality university. Our gastronomic training restaurant, Le Berceau des Sens, is equally deserving of praise and has once again obtained 16 out of 20 points from the prestigious Gault & Millau …
Charlestowne Hotels Selects Event Temple as their Sales & Catering System for Six Properties
Event Temple is proud to announce their partnership with Charlestowne Hotels. Charlestowne Hotels, an independent management company with 40 years of experience and a portfolio of 50 hotels, has selected Event Temple as their sales and catering syst…
It is time to show you CARE!
The M3 Center at the University of South Florida has been tracking the confidence levels of Americans for travel. Since July 2020, a monthly survey is sent to 1200+ Americans to measure their confidence levels with different modes of travel such as …
The Woodward set to join Oetker Collection portfolio
Oetker Collection recently announced that Woodward, a new hotel situated in the heart of Geneva on Quai Wilson, will be the next property to join its portfolio. The property sits directly on the shores of Lake Geneva, and offers panoramic views of M…
ASSA ABLOY Global Solutions Equips TownePlace Suites by Marriott St. George With Mobile Access and Latest in IoT Lock Security
Stockholm – December 1, 2020 – ASSA ABLOY Global Solutions with its leading expertise in security access innovation, has enhanced the abilities of TownePlace Suites by Marriott St. George in maximizing guest safety, convenience and operational effic…
SuitePad Achieves Level I Global Support Certification
This week, SuitePad earned Hotel Tech Report’s level I Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCS…
Hyatt Announces Plans for Hyatt Regency London Olympia
Situated in a new development in West London, Hyatt Regency London Olympia will mark the second Hyatt Regency hotel in the capital. Hyatt announced today that a Hyatt affiliate has entered into a management agreement with an affiliate of Olympus Pro…