But, like many loyalty program creators across industries, Disney questioned whether awarding points in such a narrow fashion truly engendered loyalty. Moreover, they wondered were they even rewarding the right behavior? Such reflection triggered a …
Radisson Hotel Group strengthens its extended stay value proposition and ambitiously grows its serviced apartments portfolio across EMEA
Radisson Hotel Group has plans to more than double its serviced apartments portfolio within the next 5 years across EMEA. Today, serviced apartments represent around 10% of the Group’s EMEA portfolio with 45 properties and more than 5,400 units in o…
Zoox Smart Data Selected by Choice Hotels to Oversee Wi-Fi Landing Pages with Latest in Guest Experience Personalization
Alpharetta, GA – Zoox Smart Data (“Zoox”), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, announced today that it has successfully deployed its Zoox Media solutio…
Travel Toolbox – 3 Ways To Keep Your People Informed
Recent vaccine news – though being a cause for great optimism- may be making some people complacent, some scientific advisors have stated. Where there’s complacency for some, there’s anxiety for others. Holidays like Thanksgiving and Christmas could…
Temporary Workers Make The Difference To COVID-19 Workforce Planning
A recent market study run by Coople, in cooperation with the independent market research institute GIM Suisse, indicates that more than half of Swiss businesses are planning to hire temporary workers in the near future. With many businesses struggli…
WTTC and the Government of Spain Host Major International Conference Focusing on the Recovery of Global Travel & Tourism
Event took place on the island of La Palma with global leaders from the public and private sector from more than 95 countries and 100 businesses who committed to the recovery of the sector The ‘La Palma Declaration’ commits to the adoption of intern…
Blossoming in the Time of Adversity
With the objective of having the logo represent SpaSoft’s story, the brand mark is a custom in-house design of a Lotus flower with the full logo displaying the SpaSoft name. The Lotus flower is regarded as symbol of strength, tranquility and resilie…
What is a Hotel Operator?
Hotel Owners The owner of hotel property – the site and building as well as the furniture, fixtures and equipment (FF&E) and operating supplies and equipment (OS&E) – is the hotel owner. The owner receives the return on the investment in the propert…
Service Excellence Introduction: The Service Dna
Dear colleague, friend, family member… today I have a very simple question for you: when you think about hospitality, what is the first thing that comes to mind? If I am not mistaken, the first word that came to you was most likely service. Am I r…
New Regenerative Revolution report urges events industry to regenerate, not just restart
Launched Weds 14 Oct, The Regenerative Revolution, A New Paradigm for Event Management calls on the global events industry to embrace circular design thinking and to understand the principles and power of a circular economy. It argues that sustainab…