In conjunction with The Hotel School at Cornell University, William Carroll published this white paper on October 1, 2020. As a consulting member of Cayuga Hospitality Consultants, here is an excerpt from the paper: The COVID-19 pandemic is causing …
‘Devastating and unrelenting’ COVID-19 crisis will cost airlines $157 billion, says IATA
London (CNN Business) – More huge losses are looming for the airline industry as carriers brace for the COVID-19 crisis to extend well into 2021. The International Air Transport Association forecast Tuesday that the sector will lose $157 billion thi…
Cutting the 14-day quarantine to five days is welcome news for the UK Travel & Tourism sector, says WTTC
London, UK – The UK government’s latest move that will slash the travel quarantine lockdown if passengers test negative on the fifth day, will provide a much-needed economic boost and is a step towards reviving international travel, says the World T…
Pandemic to Prompt Rise in UK Hotel Insolvencies According to Webinar Experts
London – Hotel insolvencies caused by the pandemic are likely to increase through 2021 according to experts speaking at a global webinar held 24 November organized by HVS, AlixPartners, Bird & Bird and EP Magazine. Since the outbreak of the COVID-19…
Thanksgiving Week Special: A Recipe For Amazing Customer Service
As we approach Thanksgiving, I can’t stop thinking about turkey and stuffing—and all the different ways to prepare them. Always thinking about how everything in life ties to customer service, I wondered, “What is a good recipe for customer service?”…
U.S Flips to Positive Hotel Profit as Europe Backslides
The U.S. in October shed the ignominy of being the only global region to have not recorded a positive month of profitability since the start of the COVID-19 pandemic. The country finally reached gross operating profit per available room (GOPPAR) abo…
What Is Project Risk Management?
Risk Management in Development Projects (308)The development manager has overall responsibility for the control of project risks and any actions associated with them throughout the project life cycle. The development management agreement (DMA) gover…
Gearing Up for a Heated Holiday Getaway Season
While drive market couple and family retreats have dominated the summer of COVID-19, new challenges will present themselves as the weather cools. But we may still realize brisk business for the forthcoming holiday season. Unless you have space heate…
Hyatt Announces Hyatt Loves Local Initiative in Support of Local Small Businesses Across the Globe
Driven by Hyatt’s purpose to care for people so they can be their best, Hyatt Hotels Corporation (NYSE: H) announces today the Hyatt Loves Local initiative, a global effort by Hyatt hotels to uplift and collaborate with small businesses that have be…
BCG Targets Travel for Intensive CO2 Reduction
Global management consultancy Boston Consulting Group has pledged to cut its business travel-related carbon emissions at least 30 percent per full-time employee by the year 2025 from 2018 levels. The target is part of a commitment BCG announced in S…