Like it or not, your hotel is in the middle of a race with the competition — although the current hotel climate may feel more like an obstacle course. Wouldn’t it be nice if, during this ongoing marathon, you could peek across at competitors, note t…
Crowne Plaza® Hotels & Resorts signs first hotel in the heart of Budapest
IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has signed a management agreement with Granit Polus Group for a compelling property to be re-branded to Crowne Plaza Budapest in 2021. Established as one of the world’…
Ushering In The Age Of Dynamic Personalization
Around my home, as our family grows both in headcount and clothing sizes, we’ve become very aware of waste. Back when things were just “normal” and not “the new normal,” we were living in excess compared to what we now deem essential. We found waste…
What Are The Benefits Of Implementing Service Recovery?
While some errors may be inevitable in the service sector, dissatisfied customers are not. This is why some service providers opt to take action in response to service failure by exercising patience, asking the right questions, taking the time to un…
Choose Right For Your Type: Pasta Shapes And Their Sauce
“There is a pasta shape and recipe for each day of the year and more! In Italy there are over 600 different pasta shapes on the market and new inventions every day, so there is always something new to discover and taste. Italians feel strongly about…
Podcast: Ron Ashkenas: Bearing Up When The Chips Are Down
About the Podcast Focussing on the psychological and emotional issues within the hospitality sector at this time of crisis, together with a focus on the need to innovate with urgency, hospitality sector commentator Elton Mouna has created a four par…
Accor and OTA Insight expand Revenue Insight partnership, making best in-class business intelligence tool available to all properties worldwide
London, Singapore and Denver – OTA Insight, the cloud-based data intelligence platform, today announces that Revenue Insight, the world’s number one business intelligence tool for the hospitality industry, is expanding its partnership as the preferr…
Unity in a Virtual Workplace – How to Unite Disparate Teams to Work as One
In addition to the large human cost that COVID-19 has had on the world, its effect on the hospitality industry has been unprecedented. Because COVID has taken more jobs out of the office and further online, companies have been forced to look at how …
What Is Construction Project Management?
Construction Project ManagementConstruction project management is the coordination and supervision of a project’s construction process, from early planning to erecting and finishing the product for project close-out. It is a function of overall deve…
A Message to the Travel, Lodging and Hospitality Industry That May Save Your Business – Part 2
With our extraordinary downturn in hospitality and travel, I sought out a corporate business traveler, a frequent flyer, road warrior extraordinaire and someone in our global travel industry who occupies the C-Suite. With travel starting to spring b…