With Cyber Monday and 2021 around the corner, it’s important to keep a pulse on the evolving digital landscape to elevate your digital strategy and maximize revenue. This month, Microsoft Ads makes promotion extensions available in time for the holi…
How To Master The Skill Of Pouring Wine, According To An Expert
We all know how to pour a glass of wine, right? Wrong. Depending on how you pour your wine, you can actually enrich the taste of it. You don’t need to perform silver service in your own home (unless you want to, of course), but drawing upon sommelie…
Four Quick Training Tips For Hotel Sales Prospecting Success
Now that 2020 is winding down and the preliminary vaccine results are favorable, it is time for hotel salespeople to recommit to put on their orange vests and embrace their role as sales hunters. In previous articles for this publication I have spok…
Survival Of The Wisest – Embracing Wisdom Under Pressure
Without a doubt, 2020 has been an unprecedented year … and it’s not yet over. While it would be unfair to say that the hospitality and tourism sectors were hardest hit when the struggle has been global, this year has certainly forced us to face up t…
The ugly truth about tipping waitstaff during COVID-19
The party of 12 entered the pancake house in Murray, Utah, in the middle of the busiest shift on the busiest day of the week. In they came with rowdy young children, big appetites, and lots to talk about. The group camped out at two tables for two h…
Checks And Balances: Can Pre-Trip Approval Boost Travelers’ Confidence?
There are many things we couldn’t have imagined doing a year ago – wearing a surgeon’s mask to buy groceries, working solely from home, and embracing tasks we once loathed. Along with filing taxes and tackling the kitchen junk drawer, getting approv…
HVS Monday Musings: Hotel Feasibility Study will Become Critical in the COVID era
COVID-19 has dramatically changed every aspect of life as we knew it, including the way we conduct our business. Though demand will be subdued for the near to medium term, we expect the industry to regain its 2019 glory in the next 2-3 years, making…
Hospitality Financial Leadership – Chapter 13 – Serving
The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manag…
Update on the Airbnb Host Endowment and Our Commitment to Communities
Airbnb today announced two steps Airbnb Co-Founder and CEO Brian Chesky intends to take to support Airbnb hosts and communities around the world. Airbnb Host Endowment In October, Chesky announced the creation of the Airbnb Host Endowment. In a mess…
Austria’s Second Intercityhotel Opens In Graz
A new opening in the City of Design: Graz followed in the footsteps of Vienna to become the second location in Austria with an IntercityHotel when the IntercityHotel Graz opened its doors on 13 November 2020. As usual, the hotel occupies a central s…