Airbnb’s Update on Trust

Almost one year ago, our CEO and co-founder, Brian, shared a note outlining significant steps we’d take in designing for trust on our platform. We made commitments to, among other things, introduce a guest guarantee, launch a neighborhood hotline, e…

“New Times Call for New Tools”

The pandemic has forced drastic changes to how we conduct business. This new reality will force us all to do more with less. Reorganized and consolidated hotel organizations have made revenue management resources and time more valuable than ever. No…

Whose Data Is It Anyway?

As the tourism industry looks to rebuild after the shock of COVID-19, priorities and approaches are being rethought and reinvented. Once again, the big opportunities for disruption appear to be digital. Tourism is, by definition, a long-distance bus…