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Reputation Management for the Post-COVID Hotel
How has reputation management for hotel brands evolved in the wake of the pandemic? Do travelers rely more or less on third-party reviews? Have their top criteria for judging a property changed? Can we attribute a specific dollar amount for how much…
Time to Open Up the Buffets
The buffet has been an integral part of many restaurant and other hotel food operations. For now, the buffet is just taking up space – an ugly reminder of better times. Buffets have a unique appeal to many customers if for no other reason than the v…
‘No way this room was sanitized’: Despite assurances, hotels get mixed reviews on COVID-19 cleanliness, masks
No one wants to find a dirty rag in their sink when checking into a hotel room. But during the coronavirus pandemic – when guests expect their rooms to be spotless and free of germs – finding a room that hasn’t been fully sanitized is even more conc…
Europe’s Recovery From the Last Recession
Major economies in Europe, including the U.K. and those in the Eurozone, recently confirmed what we already suspected. Economies across the continent have entered an economic recession because of the impact of COVID-19—an impact that has been devast…
Ascott Streamlines Operations with RMS Enterprise
The Ascott Limited (Ascott), one of the world’s leading lodging owner-operators, has completed its migration to a cloud enterprise property management system (PMS) provided by RMS Cloud (RMS). As part of Ascott’s digitalisation efforts, it has moved…
In a Mobile-Everything World, the Post-COVID Future Is Bright for Guest Tech
As a member of our executive team put it when COVID descended upon the world and demand for the INTELITY platform rose significantly, “I always knew mobile technology would become really essential for hotels. I just didn’t think it would be a game-c…
Riu Reopens Hotel Riu Buenavista In Tenerife Following A Complete Refurbishment
The RIU chain has reopened hotel Riu Buenavista following a complete renewal of its facilities and services. It is located in Adeje, in the south of Tenerife, and this project of a 4-star hotel with 542 rooms demonstrates RIU’s firm commitment to ma…
RIU hotels receive Preverisk COVID-19 Hygiene Response certification
Preverisk Group, the international consultant specialising in health and safety consulting, auditing and training for the tourist industry, has guaranteed the effectiveness of the health and hygiene protocols in place at the RIU chain of hotels by i…
Will Amazon’s New Palm Recognition Become the Next Popular Biometric Technology?
Amazon recently introduced a new biometric payment device, Amazon One, in two of its Go stores in Seattle. Shoppers can now enter and pay at cashier-free Amazon Go stores by scanning their palms. The company opened its first Amazon Go store in Seatt…