EHL Advisory Services provides us with the following capsule definition of Service Design: “Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its …
Four Seasons Hotel Istanbul At Sultanahmet Announces Transformation That Will Capture The Essence Of Istanbul
Steps from the wonders of Istanbul and offering a historical landmark experience since 1996, Four Seasons Hotel Istanbul at Sultanahmet is embarking on a Hotel-wide transformation. International travellers and local clientele can look forward to ins…
StoreKit Partners With World-Leading F&B Management Platform Apicbase
The StoreKit offer has grown extensively over the past years. “Our mission is to help merchants build the perfect technology stack for their business. As such, we only partner with the very best software available. Thanks to the solutions Apicbase b…
How Turning to Benchmarking Can Stave Off Financial Ruin
When the winds of crisis whip, and a hotel’s cash begins flying away, it’s easy to panic. During a crisis, it might feel like the whole market has been pulled out from under you. However, there is hope even in the worst financial crisis. With hotel …
Dubai-Based FIVE Hotels & Resorts to make its European debute in Zurich, Switzerland
Luxury lifestyle hotel group FIVE Hotels & Resorts is preparing to fly from the nest and open its first international hotel, in Zurich, Switzerland. Born in Dubai, FIVE started operations in 2017 with its partying-meets-luxury resort on Palm Jumeira…
Revenue Survival: It’s Time To Get Smart, Agile & Efficient
A lack of resources, the need to predict the unpredictable, and then execute a strategy to it – these are the challenges faced by revenue teams around the world as we navigate through COVID-19. Revenue professionals must continue to be proactive in …
UN Policy Brief On COVID-19 And Transforming Tourism
If tourism brings us together, then travel restrictions keep us apart. More importantly, restrictions on travel also prevent tourism from delivering on its potential to build a better future for all. This week the United Nations Secretary-General la…
Europe Is Seeing a Surge in Coronavirus Cases. Are Tourists the Cause of the Increase?
Europe has seen sharp rises in the number of COVID-19 cases across the region, with some countries reporting higher daily caseloads than they have ever seen. In recent weeks, Spain, France and Germany have recorded their highest number of daily infe…
How to Be a Mindful Hotel Guest During a Pandemic
With travel as one of the pandemic’s hardest-hit industries, independently owned hotels have had a rough few months. Now that travelers around the world are slowly taking their first post-lockdown trips again, the things we once took for granted dur…
Commercial Vs Non-Commercial Food Services: What Is The Difference?
From the local snack bar to the gastronomic restaurant serving culinary delights, the food and beverage industry is plentiful in diversity. This broad and varied landscape can be broken down into more homogeneous categories. Chief among the distinct…