Welcome to the Twilight Zone or the surreal existence of those of us in hospitality with empty hotels. They are slowly and not so surely picking up but we will return to a “new normal” soon. What will it look like? The “light and warmth of hospitali…
HVS: Impact of COVID-19 in Italy
After the initial actions taken during February 2020 to contain the expansion of COVID-19, which provided limitations and restrictions only to certain activities and areas of the country (closing direct flights with China, prohibition of big gatheri…
7 Signs You Need Help With Your Business Guest Experience
When you’re in the hospitality business, you can’t afford to allow even one guest to have a poor guest experience. As savvy business owners know, one bad review can cascade into a waterfall of negative online commentary about your business. Once the…
Hospitality Financial Leadership – What Will the Post Pandemic Hotel World Look Like?
Having been around awhile I have seen the changes that have come as a result of major global events. The starkest example is our pre- and post-911 world. It showed us that the idea of getting on an airplane means we need to prove we do not have any …
Train Your Hotel Reservations On What To Say When Their Phones Start Ringing Again
What a wild two months that hotel and resort reservations sales agents have endured, as agents were the first to feel the impact of the COVID19 pandemic, as suddenly a tsunami of cancellation calls and emails flooded the phone lines and inboxes. How…
Web Traffic Shows Early Signs of Positive Trend Across All Regions
The latest edition of our bi-weekly Pulse Report published earlier today, providing hoteliers from around the world with a snapshot on key market metrics for April 6-19. Providing an in-depth look at On the Books, New Bookings, Cancellations and Web…
Hospitality Industry Top Winners and Losers in the Post-Crisis Era
Here are the big winners as a result of the current coronavirus crisis: 1. Major Hotel Chains: Hospitality has been moving from an industry of independent hotels to an industry dominated by major hotel chains for at least two decades now. Currently …
CitizenM Is One of the Trendiest Hotels on the Planet
Bring the hotel home while we’re all stuck inside. One of the best feelings about traveling is arriving at your hotel, settling into your room, and just taking a few moments to absorb the ambiance. At citizenM hotels, this is doubly true. Not only d…
How to manage the COVID-19 impact – Tips & Recommendations from 10 Hotel Industry Experts (Part 4)
Hospitality Net has created another curated list of the most read how-to articles to help you navigate the coronavirus disruption. Visit the Coronavirus special coverage for a live stream of relevant news to insights, market reports, opinions, webin…
COVID-19 Outbreak Has Jeopardized UK Hospitality Sector, Says GlobalData
The COVID-19 outbreak has caused mass cancellation of corporate events, international congress meetings, sports and social events. International travel bans in addition to the UK’s lockdown and social distancing measures are expected to severely imp…