As governments, organizations, and the media work around the clock to make sense of the impact of COVID-19, the new normal is bandied around with casual abandon. But as business travelers grapple with issues for which there is no blueprint, one thin…
Coronavirus To Wipe 20% Off Hotels’ Brand Valuations
The world’s 50 most valuable hotel brands could see their “brand value” fall by 20% to a combined $70 billion this year due to the near-collapse of travel driven by the COVID-19 pandemic, with expectations for a long and difficult recovery, the cons…
Hotels Might Not Like Where Corporate Rate Discussions Are Heading
Hotel corporate program strategies aren’t straightforward at the best of times. A new “dual rate” pricing model could make lives easier for travel managers, but a lot more complex for the properties their employees will be checking in to. So far, co…
The Path Towards Customer-Centricity In Hospitality
Customer-centricity – or guest-centricity – should be one of the major concerns of managers in the hospitality industry. In fact, in my experience, when interviewing or engaging with hotels directors on this topic, almost all of them have the percep…
How Businesses Can Put Their Customers at Ease During Covid-19
Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile, positive words, and open body language are just as important – and many say even more important. Here are a few ways …
Your Post-COVID Fresh Start Checklist
In your hotel career, there will probably never be another opportunity when you have the chance for a new lease on life. With your property temporarily closed and little to no reservations on the books, you are unglued from history as no one is goin…
What Luxury Hotel Stays Will Be Like After Coronavirus, From Check-in to Check-out (Video)
As hotels cautiously reopen for the summer travel season, health and safety concerns are top of mind. Gifted with acres upon acres of land, sprawling luxury resorts — from wilderness retreats to private islands — provide plenty of space to feel comf…
Accor ‘Reignites The Love Of Travel’ With A Global Campaign As Hotels And Resorts Worldwide Begin To Reopen
Accor, a global hospitality leader, has begun the exciting process of reopening some of its hotels that temporarily closed in response to the global pandemic. With restrictions now easing across many destinations, and the number of reopened hotels i…
How COVID-19 Will Change Business Travel
Business travel has come to a halt during the COVID-19 pandemic, as stay-at-home restrictions have required companies to hold more virtual meetings. While the outbreak is not yet over, experts have started to project a potential rebound for corporat…
Pandemic adds new variable to industry forecasting
The coronavirus pandemic has changed every prediction about U.S. hotel performance in 2020, including how industry analysts make their forecasts. As companies such as STR, Tourism Economics, CBRE and PwC have had to revise their 2020 forecasts, in s…