Phocuswire: Accor’s chief digital officer talks distribution, direct bookings and loyalty

Below is a summary of an interview by phocuswire.com with Accor’s chief business, digital and tech officer, Alix Boulnois. Accor, which operates more than 5,500 properties worldwide, is in the midst of a significant digital transformation that spans distribution, direct channels and loyalty. Chief Business, Digital and Tech Officer Alix Boulnois leads these three pillars, tasked with boosting Accor’s revenue while lowering distribution costs for hotel owners.

Novotel and Paris Saint-Germain Introduce Legendary Rooms: Immersive Experiences Celebrating Football’s Greatest Icons

Novotel Hotels and Paris Saint-Germain (PSG) have unveiled an exciting new initiative, the Novotel Legendary Rooms. This innovative project brings to life the legacies of iconic PSG players through immersive hotel rooms located in flagship Novotel hotels worldwide. Each Legendary Room offers an unparalleled blend of bespoke design, digital interaction, and memorabilia, celebrating the unique stories of these football greats.

Nobu Announces Nobu Hotel, Restaurant, and Residences Manchester

Nobu Hospitality, the globally recognised luxury lifestyle brand, has unveiled plans for a landmark development in Manchester, featuring a hotel, restaurant, and the UK’s first Nobu-branded residences. In partnership with leading, award-winning property developer Salboy, the project – currently named Viadux 2 – will introduce the Nobu Hotel Manchester as the tallest building outside London, standing at 246 metres. This development will bring the brand’s signature blend of luxury hospitality and world-class dining to the heart of the city. The Viadux 2 project represents a £360 million property development in a prime Manchester city centre location, subject to a positive planning outcome this spring.

EHL Hospitality Business School Publishes Food and Well-being Trend Report

The EHL Hospitality Business School Food and Well-being Trend Report spotlights how changing consumer priorities—greater health awareness, environmental challenges, and shifting cultural expectations—are transforming the role of food in our lives. More than mere sustenance, food today is viewed as a driver of holistic well-being, embracing both the pleasure it provides (hedonia) and the sense of purpose, connection, and health that underpins it (eudaimonia).

Connecting Horizons in Portugal: MarketHub Europe 2025 brings industry leaders to the Algarve

HBX Group (HBX.SM), a leading independent B2B travel technology marketplace, shares a first glimpse into MarketHub Europe 2025, scheduled from April 1 to 4, 2025, in the Algarve, Portugal. Hosted at Tivoli Marina Vilamoura Algarve Resort, part of Minor Hotels, this invitation-only event will convene industry leaders for discussions, insights, and networking opportunities that will shape the future of travel and tourism.

Why the Hospitality Industry is Ready for Citizen Data Science

It goes without saying that for the past few years, Artificial Intelligence (AI) has been the hot topic in the world of technology, and it’s hard to spend even a few minutes on LinkedIn or at a conference without encountering conversations on how it is going to change the world. However, for all of the times I’ve encountered the term “AI” in passing, mentions of “Citizen Data Science” pale in comparison. I believe that understanding and embracing Citizen Data Science will be essential for industries like hospitality as they work to successfully integrate AI and leverage it for effective business decision-making.

Rebranding multi-product companies, lessons learned

Rebranding is fun—on paper. New logos, fresh color palettes, a shiny website, and a fancy style guide. But in a complex multi-product environment, it is a system designer / engineer job not a graphic design job. Here are some of the key takeaways from one of the hotel tech industries most complex and thorough rebrands ever done.

ALL, Accor’s award-winning loyalty program reaches 100 million global members

Accor, a world-leading hospitality Group, today announces its global loyalty and reward program, ALL, has welcomed its 100 millionth member demonstrating its attractiveness and rapid growth. One of the top-performing loyalty programs globally, ALL provides exclusive access to hotel rooms at the best price, unique experiences, and an all-in-one booking platform designed to enhance premium and lifestyle experiences both during and beyond the hotel stay. Its mission is to boost traffic and direct revenues for hotel owners while providing unrivalled choice to Accor guests and empowering members to live passionately through varied rewards, services, and experiences.