Category: Recent News

Exceptional hospitality requires collaboration. Not only between hotel teams, but with technology too. It’s important that hoteliers don’t think of their tech as a simple tool to perform a function, but as a strategic partner, essential to enhancing both operational efficiency and guest experience.

The Social Hub is set to open its first hotel in Porto – Portugal’s first hybrid hospitality venue and the latest milestone in the group’s rapid expansion.

When it comes to measuring the success of a hotel, RevPAR (Revenue Per Available Room) often takes center stage. It’s a simple metric: total room revenue divided by the number of available rooms. But here’s the catch—focusing solely on RevPAR is like judging a restaurant’s success by its appetizers alone. There’s more to the story, and this is where metrics like TRevPAR (Total Revenue Per Available Room) and GOPPAR (Gross Operating Profit Per Available Room) step in to paint a fuller picture.

Berlin-based HR Group has acquired H-Hotels, one of the largest privately managed hotel companies in Germany. The transaction, effective as of 25 February, includes over 60 hotels across Germany, Austria, Switzerland, France, and Hungary. H-Hotels GmbH, headquartered in Bad Arolsen, Hesse, operates well-established brands including Hyperion Hotels, H4 Hotels, H2 Hotels, H+ Hotels, H.ostels, and H.omes.

Hospitality has always been a cornerstone of human connection, offering travelers and guests a home away from home. Over the decades, this industry has evolved significantly, influenced by changing consumer preferences, technological advancements, and global trends. In today’s post-pandemic world, the hospitality industry stands at a transformative crossroads, with new challenges and opportunities redefining what it means to provide exceptional guest experiences.

Hotel reviews have never really been useless, but they did lose some of their impact over time. When they first emerged, they revolutionized the hotel industry. Suddenly, hoteliers had to up their game—guest feedback was no longer limited to a suggestion box at the front desk; it was out in the open, influencing bookings. But as reviews became ubiquitous, their influence started to wane.

RobosizeME has signed a new agreement for Loews Hotels & Co to implement a suite of advanced process automation solutions designed to optimize critical back-office operations. From processing suspended profiles to automating OTA commission reconciliations and third-party credit card routing, the hotel company will use RobosizeME services across their hotel operations.

New study from Accor, Booking.com and University of Surrey assesses how to deliver effective and engaging sustainability communications to guests. The report – “engaging travellers to embrace more sustainable behaviours” – sets out some of the challenges hospitality providers face when communicating with guests on sustainability and identifies four key ways to positively influence guest behaviour.

Guestline unveils its latest development at ITB Berlin 2025 with the integration of an AI-powered Revenue Management System (RMS) within its Property Management System (PMS).

Every year, thousands of tonnes of food are discarded worldwide, with the hospitality industry playing a substantial role in this troubling statistic. Kitchens often overproduce to meet demand, buffets sit mostly untouched, and guest plates frequently leave behind uneaten portions. These practices drain resources through wasted ingredients, labour, and disposal costs while also conflicting with the rising expectations of environmentally aware travellers.