In an age when businesses are integrating into the lives of consumers more creatively than ever before, we’ve seen a fascinating pattern emerge in the hospitality landscape: Over the last several years, brands have begun to test the waters of the ho…
Human Resources: Strategies and Solutions for an Industry on the Verge of Crisis
While it is possible that AI and other technical solutions and efficiencies could be part of the labor-shortage solution, great recruiting and retention remains the bread and butter of the most successful hotel management outfits. The identification…
Delivery services are getting a boost during the COVID-19 recession
The impact of COVID-19 is devastating. Now, it is not a question of whether the coronavirus pandemic will cause a global economic downturn. The damage has made. It is about how much the economy will shrink. The numbers are depressing The Dow’s close…
GBTA: Business travel has come to a halt
The global coronavirus crisis has brought business travel almost to a halt, according to the latest survey from the GBTA. In the fourth instalment of its coronavirus poll, 96 per cent of GBTA members said they have cancelled and/or suspended all or …
In Search of Hotel Excellence: Hayfield Manor
Tell us about the history of Hayfield Manor. While the property can date itself back to 1815, its modern history began in 1996 with the Scally Family acquisition. A drawing of the original house can be seen in the hotel today and it clearly shows th…
Whistle Joins Tech Companies Supporting The Hospitality Industry And Travellers During Pandemic
Hotels Use Whistle’s Messaging to Keep Guests Informed, Minimize Person-to-Person Interaction, and Deliver Services With Reduced Staffing Whistle is offering free messaging via the Whistle platform to hotels needing help Hotel and guest messaging co…
Aptech’s 50 Years: Powerful Tech Innovation, Family Culture, Trusted Partner
PITTSBURGH – Aptech Computer Systems celebrates 50 years of hospitality technology leadership in 2020. “We create solutions to increase our customers’ performance and profitability. We are who we are because of the clients we have,” said Jill Wilder…
Customer Service Training Isn’t What You Think it is
Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service training during the onboarding process. Once every year or so, they have some type of refresher. Good…
What a Sparkplug Teaches about Hotel Operations During a Crisis
Aside from the metaphorical meaning of the term ‘sparkplug’, let me first digress with a short story about some engine troubles I was recently having which nonetheless provides a powerful lesson for those in hospitality. Annoyingly enough, my engine…
Calling On Innovators And Entrepreneurs To Accelerate Tourism Recovery
In the face of an unprecedented challenge, the World Tourism Organization (UNWTO), with the support of the World Health Organization (WHO), calls on innovators and entrepreneurs to put forward new solutions to help the tourism sector recover from CO…