Berlin – Since 1 March 2020, hotel occupancy in Germany has decreased by more than 36% compared to the previous year: This is shown by the analyses of the market research companies STR and Fairmas. They show that in addition to air transport, logist…
Letter to Guests from CEO of Deutsche Hospitality
Dear guests, The health and safety of our guests has been part of our service promise since the establishment of our hotel company, and their protection has been one of our fundamental principles for 90 years. We are aware of this great responsibili…
U.S. Travel Reacts to Expansion of Travel Restrictions to UK and Ireland
Washington – U.S. Travel Association President and CEO Roger Dow issued the following statement: “The public’s health and safety is priority No. 1, and we hope the aggressive steps taken by the federal government succeed in putting the moment of gre…
The First Rule of Coronavirus: Don’t Panic
The number-one thing to keep in mind, according to Timothy Wiersma, founder and principal of Revenue Generation LLC and chair of HSMAI’s Revenue Optimization Advisory Board: Don’t panic. Wiersma shared some additional advice for revenue professional…
How Hoteliers Can Get Over the Coronavirus
It’s still early, but the impact has been swift and pernicious for the hospitality industry as travel has come to a standstill, drying up occupancy and throwing a wicked curveball to revenue and accentuating expenses, which in turn will cast a pall …
COVID-19 Statement From World Tourism Organization (UNWTO)
As the COVID-19 situation evolves, the World Tourism Organization (UNWTO) observes that full or partial travel restrictions have been – and continue to be – introduced across the world. These decisions are made with public health as the primary conc…
Coronavirus travel updates: which countries have restrictions and FCO warnings in place?
The Foreign Office (FCO) is advising against all but essential travel to an increasing number of countries because of coronavirus. Some destinations have travel restrictions, quarantine measures, border closures and health screenings in place due to…
Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent?
Sometimes we’re lucky and hire a gem who goes on to build customer relationships lasting years. This is a dream hire. But other times, we hire a dud who chases our clients away. You can’t get rid of an employee like this quick enough. Imagine if you…
What to do if you’re planning or cancelling travel due to COVID-19
SEATTLE – The impact of the novel coronavirus (COVID-19) on travel continues to change rapidly. As a result, many customers who have booked travel through online travel agencies have been experiencing difficulties either connecting with travel advis…
ADARA Releases COVID-19 Resource Center for Travel Brands
ADARA, the world’s travel data co-op and leading provider of traveler intelligence today announced the new COVID-19 Coronavirus Resource Center for travel brands. To help travel brands adapt to a fast-changing environment, ADARA created the ADARA Tr…