The novel coronavirus has impacted the global world community in unprecedented ways. The hospitality and travel industry have perhaps been the most hard-hit than others. Hourly workers are the heartbeat of hospitality and potentially facing devastat…
Five Necessary Steps to Support Guest Communications with Tech
Hospitality will always be a people industry…at least for the foreseeable future. In the guest communications space, this means that nothing will make a customer feel more confident in a hotel’s follow-up activities than a direct interaction with an…
Coronavirus in the UK: Hospitality industry ‘faces thousands of closures’
The hospitality industry has warned the new government restrictions around coronavirus could shut down firms. Prime Minister Boris Johnson has urged everyone to avoid social contact and stay away from pubs and restaurants. Kate Nicholls, chief execu…
Watch Webinar Recording: COVID-19: Key Market Impacts and Tips to Optimize in Times of Demand Disruption
In today’s connected world, it is more important than ever to react swiftly, but mindfully, to unexpected disruptions in your hotel’s demand. Join STR and IDeaS in a joint webinar sharing key regional and global impacts from the Coronavirus, now kno…
How to Play in the Rain, Not Just Survive the Storm
One of the best pieces of business advice I ever received in my professional career came from my Dad. He told me “son, the key to long term success is not knowing how to survive the storm but learning how to play in the rain”. Have you ever “wished”…
Sittingbourne Travelodge Officially Opens Its Doors
Today, Travelodge, the UK’s first budget hotel chain celebrates 20 years of trading in Kent, by officially opening its first hotel in Sittingbourne. Sittingbourne Travelodge is the company’s 589th hotel and its 16th property in Kent. The purpose bui…
Coronavirus Hits German Hotel Industry Hard: More Than Every-3-Guests Stay Away
Berlin – Since 1 March 2020, hotel occupancy in Germany has decreased by more than 36% compared to the previous year: This is shown by the analyses of the market research companies STR and Fairmas. They show that in addition to air transport, logist…
Letter to Guests from CEO of Deutsche Hospitality
Dear guests, The health and safety of our guests has been part of our service promise since the establishment of our hotel company, and their protection has been one of our fundamental principles for 90 years. We are aware of this great responsibili…
U.S. Travel Reacts to Expansion of Travel Restrictions to UK and Ireland
Washington – U.S. Travel Association President and CEO Roger Dow issued the following statement: “The public’s health and safety is priority No. 1, and we hope the aggressive steps taken by the federal government succeed in putting the moment of gre…
The First Rule of Coronavirus: Don’t Panic
The number-one thing to keep in mind, according to Timothy Wiersma, founder and principal of Revenue Generation LLC and chair of HSMAI’s Revenue Optimization Advisory Board: Don’t panic. Wiersma shared some additional advice for revenue professional…