It’s almost here… the updated and revised edition of The Cult of the Customer. If you’re reading this article the week it’s posted, then this is a sneak preview of a few of my favorite quotes from the book. Even if it’s after the book comes out, it’…
Despite ITB cancellation: Kempinski Hotels holds exceptional events and meetings in Berlin
Although ITB and IHIF Berlin have been cancelled at short notice, Kempinski Hotels is holding its planned events and meetings in Berlin through the entire week. Martin R. Smura, Chief Executive Officer and Chairman of the Management Board of Kempins…
Resort Collection Selects Full Beachy Product Suite to Enhance Guest Service and Improve Operational Efficiency at its Edgewater Beach and Golf Resort.
Nashville, TN. — Mar. 4, 2020 — Beachy, a leading developer of hospitality solutions for resorts and resort service providers, today announced that Resort Collection has selected the Beachy Online Booking Engine, Beachy Attendant App, Beachy Food & …
HT-NEXT Keynote Sessions to Feature Speakers from Harley-Davidson, Disney and Marriott
CHICAGO – Three compelling keynote speakers will present to more than 500 hospitality technology professionals at the upcoming HT-NEXT event, being held on 27-30 April in Scottsdale, Arizona. Harley-Davidson Motor Company’s former director of commun…
SuitePad Announces its Latest Round of Funding Led by Riverside Acceleration Capital
SuitePad – the leading provider of in-room tablets for the hotel industry – has announced the successful closing of its latest round of funding. The latest seven-digit round of funding comes from New York-based investment group, Riverside Accelerati…
What Airlines Are Doing To Sanitize Planes
(CNN) — As new cases of novel coronavirus are growing, the travel industry iwith vacationers and business people debating whether or not to cancel or postpone trips, and some countries, including the US, implementing travel restrictions. But airplan…
Opinion (Different): Hospitality Marketing During The Virus Outbreak
On February 28, Messe Berlin announced the iconic ITB Berlin will be cancelled, for the first time in history. Then on my Facebook, LinkedIn, the majority of industry associates were upset about this news, mainly very rationally based on data that w…
How Good Hotel Marketing Can Give Group Sales A Leg Up
Your sales team has a very big job. They’re on the front lines, rolling out the red carpet for a revolving door of meeting planners. Without a doubt, this hardworking team could use an assist, and skilled marketing – from communications to collatera…
ITB Berlin publicises travel industry events in Berlin
Despite the cancellation of ITB exhibitors at ITB Berlin 2020 can publicise and promote their travel industry events in Berlin at www.itb-berlin.de/events free of charge or share information on social media under the hashtag #whatwewantedtosayatITBB…
Beekeeper and Whispr Bringing Augmented Intelligence to Frontline Workers
San Francisco – Today Beekeeper is announcing an innovation partnership with Whispr that uses voice and mobile app technology as an augmented-reality component to increase productivity of hotel housekeepers. As part of its new “Innovation Labs” init…