Category: Recent News

Ever eaten something so perfectly balanced in taste that you had to take another bite? That’s the bliss point: the exact mix of sweetness, saltiness, or acidity that makes food irresistible. Howard Moskowitz, a market researcher, discovered that products thrive when they hit this precise satisfaction level: not too much, not too little. And guess what? Revenue management works the same way.

I recently responded to a question on LinkedIn: A customer is furious about an out-of-stock item. How do you turn their frustration into satisfaction? I added a second part to that question. What if what the customer wants is something you’ve never had in stock? Some customers might still be angry that you do not have what they want. And even if they aren’t, whether the item is out of stock or you just don’t carry it, that doesn’t mean you can’t make the customer happy.

Influence Society, the creative agency at the crossroads of design, hospitality, and innovation, has opened a new office in Paris to support its continued growth across Europe. Located along the Seine at 28 Cours Albert 1er in the 8th Arrondissement—just steps from Avenue Montaigne—the new office will serve as a central hub for deeper collaboration with hotel brands that value high-touch digital experiences.

In a world where businesses constantly compete for attention, the hospitality industry stands apart by offering something irreplaceable—experience. More than just providing a service, true hospitality is about crafting a moment that lingers in the minds and hearts of guests long after they leave. Whether in a luxury hotel, a cozy bed and breakfast, or a fine dining restaurant, hospitality is an art that requires warmth, attentiveness, and an innate understanding of human emotions.

As discussed in my previous article, economic systems (whether at the micro or macro level) tend to respond negatively to abrupt and unforeseen changes. Market volatility often signals a decline in investor confidence and highlights the interconnectedness of various types of security markets. These fluctuations can influence sectors far beyond finance, including tourism and, by extension, the hospitality industry (Figure 1). If you have not yet read the previous article (part 1 of this series), you can access it here: Lodging Stock Market Volatility in the Wake of Trump-Era Tariffs

Bethesda, MD – April, 23, 2025 – Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, today announced a new partnership with Giri Hotels, a family-owned and operated hospitality management company operating a diverse portfolio of 56 properties across the Northeast. Stayntouch’s PMS has been deployed across 12 of Giri’s independent hotels, representing 1,200 rooms across Maine, Vermont and New York.

In recognition of Earth Day, Kerzner International has become a member of the World Sustainable Hospitality Alliance, marking a key step in its commitment to sustainable hospitality. The Alliance unites over 100 organizations to push forward environmental and social responsibility in the hospitality sector.

Visitors to Birmingham can now enjoy a great value stay in Aston thanks to Travelodge’s new 111-room hotel in Aston, Birmingham which opened its doors on Monday.

A hotel’s online reputation isn’t just a reflection of guest satisfaction—it directly influences bookings, revenue, and brand trust. A well-managed review strategy can set your hotel apart, driving more direct reservations and improving your overall online presence.

The two new voco hotels have received extensive investment to create a premium and personalised experience with brand new dining and leisure facilities. Reflecting the voco brand’s laid-back charm, the refurbishments have included full bedroom renovations with upgraded furnishings and indulgent bedding to enhance comfort.