Hotel reviews have never really been useless, but they did lose some of their impact over time. When they first emerged, they revolutionized the hotel industry. Suddenly, hoteliers had to up their game—guest feedback was no longer limited to a suggestion box at the front desk; it was out in the open, influencing bookings. But as reviews became ubiquitous, their influence started to wane.
RobosizeME Signs On Loews Hotels & Co to use their Advanced Process Automation
RobosizeME has signed a new agreement for Loews Hotels & Co to implement a suite of advanced process automation solutions designed to optimize critical back-office operations. From processing suspended profiles to automating OTA commission reconciliations and third-party credit card routing, the hotel company will use RobosizeME services across their hotel operations.
New industry study identifies key routes to engaging guests on travelling more sustainably
New study from Accor, Booking.com and University of Surrey assesses how to deliver effective and engaging sustainability communications to guests. The report – “engaging travellers to embrace more sustainable behaviours” – sets out some of the challenges hospitality providers face when communicating with guests on sustainability and identifies four key ways to positively influence guest behaviour.
Guestline unveils AI-powered Revenue Management System
Guestline unveils its latest development at ITB Berlin 2025 with the integration of an AI-powered Revenue Management System (RMS) within its Property Management System (PMS).
Technology’s Role in Reducing Hotel Food Waste
Every year, thousands of tonnes of food are discarded worldwide, with the hospitality industry playing a substantial role in this troubling statistic. Kitchens often overproduce to meet demand, buffets sit mostly untouched, and guest plates frequently leave behind uneaten portions. These practices drain resources through wasted ingredients, labour, and disposal costs while also conflicting with the rising expectations of environmentally aware travellers.
Give guests an experience they can’t get anywhere else
In this week’s episode of the Hotel Moment podcast, Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, joins Revinate CMO Karen Stephens to challenge hoteliers to do a double-take when it comes to assessing the value of their hotel amenities.
How Hotels Can Leverage Social Media for Spring Travel
Spring is an exciting season for travel. There are lots of opportunities for hotels to attract spring breakers, families on vacation, and travelers looking for a warm-weather escape. With social media playing a critical role in travel planning and decision-making, now is the perfect time for hotels to refresh their content strategy.
7 Important Things Hotel Salespeople Should Do With Every Inbound Lead
As demand improves for most hotels, the volume of incoming sales leads for groups, events, and functions continues to increase, especially with the ever-increasing number of online platforms for planning events and meetings. These days, with a few strokes at a keyboard or taps on a smartphone, one planner’s RFP immediately sends 10 or more salespeople scrambling to reply. Here are some essential “best habits” from Kennedy Training Network’s hotel group and event sales training workshops and conference presentations to help everyone embrace new sales habitudes for a new sales habitat.
Hospitality America Building its Dream Leadership Team
GREENVILLE, S.C., February 27, 2025 — With a people-first philosophy and a culture that inspires loyalty, Hospitality America is strategically selecting its leadership team to support growth, build market share, and stand out in some highly competitive markets. The Element by Westin Charleston Airport, Embassy Suites Greenville Downtown Riverplace, Hampton Inn & Suites Greenville Downtown Riverplace, and Home2Suites Asheville Airport have each named new executive hires, while the third-party management company rewards exceptional performance with a corporate director of revenue strategy promotion.
Users Boast that Maestro PMS is ‘Robust Yet Simple To Use’; Dispels Myth That Feature-Rich Hotel Technology May Be Too Complex To Navigate
MARKHAM, ONTARIO, February 27, 2025 — Today’s hoteliers are often concerned that usability, flexibility, and simplicity are sacrificed in the push to adopt new technology or adapt to changing market pressures and guests’ demands. However, users of Maestro PMS, the leader in All-In-One cloud hosted, private cloud and on-premises property-management systems for independent hotels and luxury resorts, are saying just the opposite, calling the solution robust yet simple to use. Technology doesn’t need to be minimized to be comprehensible. Rather, it just needs the right development team; mobile and contactless tools; service and support channels; open APIs and partner integrations; and versatile training and education to enable users to tackle tasks efficiently and intuitively, preventing them from becoming overwhelmed.