Accor: Another Record Year: Full-Year 2024 Results in Key Figures

Once again, Accor posts record results, in line with each of the objectives that have been set for the Group. This performance reflects the extraordinary commitment of our teams, the strength of our brands and our digital tools, the renewed confidence of our partners and the efficiency of our organization based on two autonomous and complementary divisions.

Terry Donnelly Joins HCN to Spearhead Revenue Growth Via Game-Changing Tablet Platform

Hotel Communication Network (HCN) is on a quest to radically transform the way hoteliers think about in-room tablets. This year the company will introduce new, no-cost guest services for its Navigator 2.0 tablets, such as digital magazines, music streaming, AI-based itinerary planning, merchandising, ecommerce, and much more. Terry Donnelly has recently joined the company to serve as Chief Revenue Officer and begin driving an immediate return on investment for owners and operators.

What Is the Enemy of Customer Service?

I recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold numerous businesses. At the end of every show, I ask, What last nugget of wisdom can you share with our listeners? He shared an amazing answer:

Silken hotels boost corporate visibility with a 50% surge in RFPs by leveraging Cendyn GDS Connect & Corporate Sales service

Silken Hotels faced several challenges in their quest to strengthen their position in the competitive hospitality industry. Limited visibility on Global Distribution Systems (GDS) hindered their ability to capture a broader audience, while a smaller share of corporate clients restricted their revenue diversification. Insufficient participation in corporate RFPs further limited opportunities to secure global partnerships. Additionally, a lack of strong brand recognition among travel agents, consortia, and corporate travel planners posed obstacles to expanding their market presence. Inefficient rate management through their Central Reservation System (CRS) also made it difficult to align pricing strategies with market demands, underscoring the need for strategic adjustments to achieve sustained growth.

Top 10 Hospitality Trends: What Shaped 2024 and What To Expect in 2025

The beginning of a new year always presents the perfect opportunity to debate which trends faded and which came to fruition over the course of the past year, while looking ahead to identify new ones that are underfoot. This reflection is all the more relevant given that the hospitality industry is highly dynamic, as it swiftly adapts to shifting consumer trends, technological advances and socio-economic changes.

Henderson Park Acquires Portfolio Of Five French Hotels

Henderson Park, the international private equity real estate firm, has acquired a portfolio of five hotels in France alongside asset management company Atream, a leading French tourism firm headquartered in Paris. The purchase was undertaken in two separate transactions comprising the acquisition, from French institutional investors, of the hotel properties historically operated via variable lease contracts and, simultaneously, the transfer of the operations by the hotel operator.