Category: Recent News

SAN FRANCISCO, CA–Canary Technologies, the hospitality industry’s leading Guest Management System, today announced the launch of its AI Voice platform, an end-to-end suite of AI-powered hotel assistants that handle traveler calls, drive bookings and streamline hotel operations.

I love talking to other CX experts, especially when they are “in the trenches,” working for companies and organizations that practice what they preach. I recently talked with one of those experts, Gabriel Masili of Granicus, a company that provides government agencies worldwide with technology and support that creates a better citizen experience.

Under the leadership of CEO and founder Michael Struck, Ruby Hotels is introducing its Lean Luxury concept to Valletta. This project, a conversion of several historic buildings on Strait Street, offers guests a harmonious blend of inspiring design and relaxed elegance in a UNESCO World Heritage Site. It is truly remarkable to implement a project of this scale in such a granularly and densely built city like Valletta.

As we step into 2025, the landscape of in-room guest communication is evolving as rapidly as ever, driven by technological innovations like AI and shifting guest expectations. Hotels are redefining how they connect with their guests, putting more effort into creating a more personalized, engaging, and sustainable guest experience. Here are 10 trends we believe will play a major role in shaping the future of in-room guest communication.

Boutique and independent hotels face unique challenges in maintaining high-quality standards, streamlining operations, and meeting the evolving demands of guests. As a proud vendor partner of BLLA, Avendra International, a global leader in procurement services, is stepping up to provide tailored solutions to empower boutique hotels to thrive. We sat down with Rhonda Drury, Senior Director of Procurement Consulting at Avendra, to explore how their expertise and services are shaping the boutique hotel landscape.

[Bergen, 5 th February 2025] – Mews, the industry-leading hospitality cloud, has been chosen by De Historiske as the preferred property management system (PMS) for its members. De Historiske will also be utilizing the cutting-edge revenue management system, Atomize, which was recently acquired by Mews.

New reporting requirements will oblige companies to pay closer attention to their sustainability data and goals and the disclosure of their annual progress. With more transparency will come a greater expectation for business travel to play its part in addressing climate change. Less talk and more action will be needed to avoid accusations of greenwashing.

Sojern, the leading digital marketing platform built for travel, is excited to announce the launch of the “State of Destination Marketing 2025” report for destination marketing organizations (DMOs). This report, produced through a partnership between Sojern and Benchmark Research Partners—and supported by Brand USA, Destination Canada, the European Travel Commission, and the Caribbean Tourism Organization—builds off the 2024 report and highlights current destination marketing trends.

The end of the year has been favorable for European hospitality, with notable improvements in performance indicators, both in occupancy and average daily rates (ADR). However, this growth hides disparities, as the upscale segment serves as the primary driver of activity, compensating for the relative weakness in lower-tier categories.

Revenue management is supposed to be all about logic, data, and cold, hard numbers. But let’s be real—sometimes, human brains get in the way. And when biases take the wheel, you get revenue decisions so bad they’re almost impressive. Here are five facepalm-worthy moments where cognitive biases made a mess of revenue strategy.