Category: Recent News

Hospitality is built on a foundation of service -an industry that prizes comfort, human connection, and memorable experiences above all else. Yet, when it comes to technology, hotels often stand accused of lagging behind. Many properties struggle with fragmented, outdated tech stacks that weigh down operations and hinder guest satisfaction. In a recent long-format HNtv INSIDERS discussion, Michael Cohen (Managing Partner at GAIN) and Matt Welle (CEO of Mews) explored why so many hoteliers feel stuck in legacy systems, and how new innovations—particularly AI—are helping them leapfrog into a more efficient, guest-centric future. Here are some of the conversation’s key takeaways and why they matter now more than ever.

9 Integrations Your Venue Management Software Needs to Have Imagine managing your venue with all software programs and apps seamlessly working together. No more juggling different systems or dealing with endless manual data entry. With the right integrations, it can be your reality. When your systems are in sync, everything from venue bookings to payments and revenue management runs smoothly, saving you time and money. Discover the most important integrations for your venue management software and how they can help to streamline your venue operations. Why is Software Integration so Important for Venues? Making sure your software programs and apps work well together helps your venue to run smoothly and makes the guest experience even better. When all the different systems work together, you can handle venue bookings, payments, and client interactions more easily, saving time and money. Integrating everything reduces the need for manual data entry, cuts down on mistakes, and gives your …

The hospitality industry is evolving faster than ever, driven by rising guest expectations and technological advancements. Hoteliers face so much pressure to deliver exceptional service while streamlining operations. But luckily, there is a solution: Single-solution platforms that consolidate all essential hotel management tools into one complete system.

The Hospitality Sales and Marketing Association International (HSMAI) announced the recipients of the Frank W. Berkman “Best of the Best” Awards on January 29, 2025, at the HSMAI Mike Leven Leadership Conference in Orlando, FL. Named the Best of the Best in chapter leadership and operations, the chapter’s programs and accomplishments serve as best practices for all chapters as they continue to fuel sales, inspire marketing, and optimize revenue for HSMAI members on the local level.

Personalization has attracted a lot of hype in recent years. So much so that it has almost lost its meaning across most industries. For hotels specifically, as they tackle the day-to-day operational challenges, navigating through the complexities of catering to the individual needs of each guest may seem overwhelming, leaving many wondering where to begin.In this article, we put personalization into context for independent hotels and provide some practical first steps for independent hotels to implement personalization at scale for first-time shoppers

Tomorrow is a mystery. Today is a gift. That is why it is called the present. There’s something to be said about staying in the moment — living for the present and not for the future. Like when a guest walks into your hotel, you’re not going to ask them when they’re coming back before they’ve even checked in. No, you’re going to focus on things like that guest’s afternoon spa treatment — undisturbed and complete with a coconut mask, because it’s the preferred facial from their guest profile.

Hospitality Financial and Technology Professionals (HFTP®) is pleased to celebrate a decade of its premier hospitality technology start-up pitch competition, Entrepreneur 20X (E20X), first held at HITEC 2015 in Austin, Texas. For its 10th year, E20X 2025 will be at HITEC 2025 in Indianapolis, Indiana. Applications to compete are now open and startups are invited to submit their cutting-edge platforms to be considered for one of the eight competition positions.

Some very popular business sayings are potentially detrimental to your organization. I recently wrote an article in my weekly Forbes.com column titled The Five Business Myths You Can’t Believe. It met with plenty of positive feedback, so I’m going to share those five myths with you, plus five more. I’ve written full articles about some of these topics in the past. I now share this compilation of 10 popular business myths. Don’t make the mythstake of believing them!

Slated to open in April of 2025, Templeton Garden is located in a rare oasis of the cosmopolitan capital. The 156-room property is situated in leafy, historic Earl’s Court. Once a rural idyll, this neighborhood evolved into one of the capital’s most well-connected hubs, which Beatrix Potter, Alfred Hitchcock, and Agatha Christie all called home.

Hybrid hospitality pioneer The Social Hub will open a stunning new €150 million hub Florence – complete with the city’s largest rooftop garden with an Olympic length swimming pool this weekend (Saturday, February 1).