Category: Recent News

The American Hotel & Lodging Association (AHLA), the AHLA Foundation, and the BHN Group/Northstar Travel Group announced today that the co-founders of Procure Impact, the B2B marketplace for products that support workers in overlooked communities, have been named this year’s recipients of the Arne Sorenson Social Impact Leadership Award.

A new Memorandum of Understanding signed by UN Tourism Secretary-General Zurab Pololikashvili and CAF Executive President Sergio Díaz-Granados is focused on enhancing the visibility of the Regional Brand of Latin American and the Caribbean. The Brand was created by CAF with the aim of attracting more investment in tourism, fostering partnerships and developing initiatives that drive the growth of the region and help it achieve a more prominent role on the global stage.

The Global Business Travel Association (GBTA), the world’s premier business travel and meetings trade organization, is strengthening its expanding commitment to global business travel with the formation of a new country-level GBTA Advisory Board in Australia. This initiative is designed to expand GBTA’s presence and foster growth by leveraging local expertise and insights to better support members, partners and the industry sector overall across the country.

From personalized pricing to emerging booking channels, AI is set to reshape revenue management, guest experience, and overall business strategy. Here are my five cents for navigating these changes and positioning your hotel, resort, or casino, for success in an AI-driven world.

I’ve written about creating convenient, frictionless experiences many times in the past, and I will continue to do so in the future as it may be one of the most important customer experience strategies in our arsenal of tactics for getting customers to come back again and again.

A new report by SiteMinder, the world’s leading hotel distribution and revenue platform, reveals that hotel websites outperformed all other booking sources in driving revenue per booking in 2024, by as much as 60%.

PAS, the preferred provider of back office and accounting solutions for the global hospitality industry and the leading provider of Infor SunSystems and Infor EPM services, is sponsoring all three of Infor’s upcoming global Hospitality Customer Days events. The first event will be held January 28-29, 2025, at Resorts World Las Vegas; the second will be held February 13-14, 2025, at Hôtel Barrière Le Gray d’Albion Cannes, France; and the third will be held February 18-19, 2025, at The Outpost Hotel Sentosa, Singapore. All three events are free to attend; participants are responsible for travel and hotel.

In today’s competitive hospitality market, food presentation isn’t just about making dishes look great—it’s about creating an experience that speaks to guests before they take their first bite. Within my role, my goal is to ensure every dish we serve tells a story and reflects who we are as a brand. Food presentation, for us, is about bringing together our identity, our team’s creativity and the best ingredients in a way that resonates with guests.

Technology in the hospitality industry is advancing at such a rapid pace that it’s difficult for hoteliers to keep up, let alone know where to focus their efforts. That’s why we’ve done the work for you. The 2025 Hotel Tech Roadmap: Tools and Strategies for Operational Excellence is designed to help hotel owners, operators, and their teams identify the tools and strategies that matter most as we move into a new year.

Two years after the launch of their innovative digital partnership, Pernod Ricard and JCDecaux are welcoming another internationally renowned French group, Accor, as they continue to develop the Data Portal. The collaboration was formalised last night at Pernod Ricard’s headquarters, in the presence of the three partner companies.