Category: Recent News

As a leader in revenue management consulting, we’re always at the forefront of what is happening in the hotel industry ─ and keeping a close eye on how revenue management trends keep evolving.

Canary Technologies, the industry’s leading Guest Management System, today announced the release of its groundbreaking research report on AI trends in the hospitality industry, titled Navigating AI: Emerging Trends in Hospitality. The first-of-it-kind report captures hotelier attitudes toward AI and provides a roadmap for building an AI strategy, including insights on budget allocation and top use cases.

Hotels that allow Online Travel Agents (OTAs) to undercut their rates pay nearly 50% more for PPC leads, new research has revealed.

Adagio is taking a new step in its development and announces the future opening of its first aparthotel in the Grand Duchy of Luxembourg, developed by CODIC, in the heart of “BOTANICA – Your Office Resort”, the new innovative business eco-district of the Cloche d’Or. With this new location, the European leader in aparthotels confirms its status as a key player in the sector, now present in 17 countries. Carried out in partnership with the CODIC Group, a prestigious real estate reference in Europe and a renowned developer in Luxembourg, this visionary project will open its doors by 2027.

Hospitality is an industry that thrives on human connection, but it has often been held back by outdated technology. In a recent interview on Hotel Tech Insider, Matt Welle, CEO of Mews, shared his journey from being a hotelier to leading a revolutionary property management system (PMS) company. His insights provide a roadmap for how technology can empower hoteliers to deliver better guest experiences and drive operational efficiency.

Imitation may be considered the highest form of flattery. Bad actors on the internet, though, fall outside the consideration set. As phishing attempts become increasingly sophisticated, hoteliers need to stay vigilant and implement robust security measures. Many security measures include automation and technology. The first line of defense will always be the individual, be they a guest or an employee of the hotel.

Most marketers start by thinking—throwing around ideas, holding brainstorming sessions, and filling up whiteboards. It’s fun, it is what creatives are known for. But truly effective strategies begin with looking: studying analytics, speaking to customers, and seeing the actual situation on the ground. And because strategy is a greek military word, let’s think of an Ancient Greek general planning a battle: you wouldn’t want him to send soldiers on a hunch only to discover “oops” that was the best defended flank. We’d expect them to gather intel and look first.

One of our Shepard Letter subscribers recently asked, “How come you didn’t do an article on customer service or experience New Year’s resolutions?” Great question, and here’s my answer: “Ask and ye shall receive!”

The Wellness & Sustainability Panel at the 2024 Cayuga Annual Conference explored the intersection of wellness and sustainability in the hospitality industry. Moderated by Susan Barry, the panel brought together experts Holleigh Alexander-Ramsey of Spalign Concepts, Candace Lynch of Zents, and Corey Clark of Honeycomb Strategies to share their experiences and actionable insights.

STAY, the leading guest experience platform in the hotel industry, has achieved a major milestone in 2024, with 23 million guests using its branded apps across hotels, solidifying its role as a frontrunner in the digital transformation of hospitality.