Category: Recent News

Stayntouch, a global leader in cloud-based hotel property management systems (PMS) and guest-centric technology, had a standout 2024, achieving a 146% year-over-year increase in new hotel customers added. This milestone, combined with strong platform adoption, fueled the highest year in revenue growth in the company’s history and sets the stage for continued success in 2025.

HiJiffy, a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager, designed to further streamline and automate guest communication across the entire guest journey. By integrating real-time data from a hotel’s Property Management System (PMS), this tool significantly simplifies operations while delivering tailored and timely messaging to guests via WhatsApp, with SMS as a dependable fallback.

Every guest comment, gesture, and review tells a story about their stay, and these small moments of feedback add up to a clear picture of what guests value and what they wish worked better. Many hospitality teams collect extensive feedback yet miss subtle signals that point to deeper service opportunities. Professional hospitality teams recognize feedback analysis as a core skill that strengthens guest relationships and builds service quality. Using practiced techniques and systematic approaches, hospitality professionals can spot meaningful patterns and develop targeted service improvements that matter to visitors.

Following the success of the 2024 event, which marked its fifteenth successful year, G2E Asia and Asian IR Expo will return to Macau from May 7-9, 2025 at the Venetian Macao. With strong support from the Macao SAR government and key industry players, the event will once again foster growth and innovation across the gaming and non-gaming sectors.

Get ready for the latest Apple iOS 18.2 update to shake up strategies for hotel marketing with a redesign that affects how users engage with emails. As a digital marketing agency for hotels, we’ll remind you that iPhones make up over 50% of the share of smartphones in the U.S., so we don’t recommend ignoring this software update.

Hotel Filigrane has officially opened its doors at 40 rue Vivienne, positioning itself as a key player in Paris’s dynamic second arrondissement. Situated in the heart of the Bourse district—renowned for its financial heritage, proximity to corporate offices, and vibrant cultural landmarks—this new four-star boutique property introduces a carefully curated guest experience designed to meet the needs of modern business travelers and leisure visitors alike.

Content marketing has long been the “anti-marketing” tool for astute marketers. In a world where ads are ignored, phone calls go unanswered, and emails go straight to the spam folder, sharing helpful content allows brands to engage target audiences without overtly promoting products.

Sertifi, developer of a complete revenue-accelerating agreements platform and hospitality-tailored payment processor, SertifiPay, is excited to announce they have ranked #1 on Hotel Tech Report’s Global Best Payment Processing Software list for the second year in a row.

The hospitality industry has been caught in a digital vortex in the past two years. What used to be a straightforward task (tracking web traffic and performance metrics) has devolved into a Kafkaesque ordeal. Regulations like the Digital Markets Act and GDPR were introduced under the guise of fairness and privacy but have left hotels drowning in incomplete data and distorted performance insights. Instead of leveling the playing field, these policies have made it nearly impossible for hotels to compete effectively, creating a dystopian reality where hoteliers are forced to make decisions in the dark.

Passengers flying with Air Europa will have the opportunity to take advantage of new mobility services as the airline expands its partnership with travel technology innovator Amadeus.