Category: Recent News

For years, outdated and fragmented technology stacks have held hotels back, slowing growth and stifling innovation. In 2025, the message is clear: the status quo is no longer sustainable.

Tripadvisor Group today announced a collaboration with Perplexity, an AI-powered answer engine, designed to improve how travelers plan their journeys. This partnership integrates Tripadvisor Group’s extensive travel resources — including Tripadvisor’s one billion reviews and contributions, AI-generated summaries, and Viator’s 300,000+ travel experiences — with Perplexity’s advanced search capabilities. Together, they aim to provide personalized, actionable recommendations to simplify and enrich the trip-planning process.

In a world where technology and medical advancements have raised the bar for healthcare quality, today’s medical sector is however facing a significant challenge regarding patient satisfaction. Whether internally or externally, both patients and professionals are looking for a service that goes beyond excellence in clinical care. Could lessons from the hospitality industry provide the missing link? The role of Chief Experience Officer, inspired by hospitality competencies, might hold the key to redefining patient satisfaction in healthcare.

Whitbread PLC, the UK’s leading hospitality company and owner of Premier Inn, has committed to opening an 81-bedroom Premier Inn hotel at Belfast International Airport.

Hard Rock International and Seminole Gaming are continuing their commitment to fight human trafficking this National Human Trafficking Prevention Month and all through the year. The companies will expand their educational high school program focused on preventing online luring of minors to middle school curriculums, spotlight the crisis around Murdered and Missing Indigenous Women (MMIW) and continue other efforts to recognize human trafficking and take action.

According to descriptions across the internet landscape, innovation is typically defined as the process of bringing about new ideas, methods, products, services, or solutions that have a significant positive impact and value; challenging the status quo, thinking outside the box.

The hospitality industry has no shortage of buzzwords and revolutionary headlines—yet behind the chatter, some visionary thinkers are genuinely mapping out what the future might look like. Recently, futurist and publisher Simone Puorto sat down with consultant and strategist Adam Mogelonsky to discuss how artificial—or as they term it, “alien”—intelligence will radically impact every facet of hotel operations. Having listened closely, I’d like to share a few key insights from their conversation that no forward-thinking hotelier should overlook.

Nowadays, more and more people are likely to rely on online reviews when picking a restaurant, looking for entertainment, or choosing a travel destination. The era of polished looks, perfect smiles, and photoshopped pictures has ended, making room for more genuine content often generated by users.

The hospitality industry is continuously evolving, significantly influencing operations and guest experiences. Comparing procurement trends in the hospitality industry from 2024 to 2025 shows that procurement is no longer just an operational task. It has become a crucial part of driving innovation and sustainable growth. Trends like full automation, AI, open access to data, and strategic partnerships with vendors powered by P2P solutions are improving efficiency and creating value in new and transformative ways.

As we approach 2025, the hospitality sector is gearing up for a tech-based transformation. Several key trends and developments are expected to revolutionise the industry, empowering businesses to remain competitive, streamline operations, and enhance guest experiences.