Category: Recent News

Earlier this year, Hilton leaders gathered at the 75th International Aeronautical Congress in Milan, Italy, to talk about the future of hospitality in space, including how to make accommodations comfortable, how to make food fresh and sustainable, and more.

With the globalisation of music, it has become ever easier for people around the world to discover and connect with different genres and artists. This has sparked tourists’ interest in visiting the places where their favourite music originated or where iconic musical events, such as festivals, take place. Thanks to an innovative empirical study by Dr Seongseop (Sam) Kim and Dr Antony King Fung Wong of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, working with a co-author, we now know more about how a global music phenomenon, K-pop, can drive tourists’ preferences and decision-making.

Destinations in the North such as Iceland, Finland, Norway have become more popular in the recent years. Instead of picking tropical each getaways, some tourists prefer to travel to cold places in the winter months. What is there to it to the “cold is the new hot” travel tendency of some tourists?Digital communication and Marketing expert Dr. Alessandro Inversini and Lionel Saul, research assistant at EHL, and Urs Binggeli, Senior travel expert at McKinsey, weigh in on the motivations and reasons behind this phenomenon.

Kaplan and Haenlein (2010) noted that social media is collaborative, dynamic, and interactive online applications, platforms, and media, which allows the creation and exchange of user-generated content on social media platforms.

Guests book through OTAs, direct websites, GDS platforms and even social media, depending on their needs. As such, a narrow focus risks missing potential customers who favor alternative channels.

In the hospitality industry, online reviews can make or break a business. A glowing review can attract new guests, while a negative one can deter potential customers. But one factor that’s often overlooked is the power of a thoughtful response. Engaging with reviews—whether positive or negative—shows your guests that their feedback matters and helps build trust with future patrons. In this blog, we’ll explore actionable tips for responding to online reviews and turning every interaction into an opportunity for positive guest engagement.

Ho Chi Minh City, December 20, 2024 – After six months of preparation, HOTLIST 2024, one of Vietnam’s most prestigious events in the tourism industry, concluded with resounding success at Hotel Nikko Saigon on December 18th.

Season’s greetings! As the year comes to a close, so does our industry’s budgeting season. While important, the budgeting season can sometimes be an arduous process, and we can get lost in the numbers in our attempt to complete the process. So, much like a certain jolly figure from the North Pole, we, too, should double-check our work. Here’s some key items to consider before taking a cheerful sleigh ride into the new year.

This month, Hospitality’s Leading Voices invites you into the world of Small Luxury Hotels of the World (SLH), where every stay is a story. In an exclusive conversation, Richard Hyde, COO of SLH, reveals how this global collection of boutique properties is setting the standard for intimate luxury.

[Innsbruck: 20th December 2024] – Mews, the industry-leading hospitality cloud, has been chosen by Hotel Simmerlwirt to bring seamless, automated hospitality to its Apartments by Simmerlwirt properties, located in Tyrol, Austria.