Category: Recent News

In today’s highly competitive restaurant industry, operators are under more pressure than ever to deliver exceptional guest experiences while controlling costs. As labor shortages and rising expenses continue to challenge profitability, restaurant technology—especially robotics—is emerging as the key to sustainable growth and efficiency.

I recently saw a picture of an old Steak ‘n Shake restaurant. It reminded me of when my grandparents used to take me to Steak ‘n Shake every Sunday for lunch. As a kid, I loved their slogan, which was a rhyme: In Sight, It Must Be Right.

The hospitality landscape in 2024 is a study in contrasts. As we look toward 2025, global pricing trends reveal a resilient industry, but one marked by stark regional differences. Drawing on Lighthouse data, we’ll cut through the noise to examine the current state of play, with a spotlight on Asia-Pacific.

Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, has revealed its GHA DISCOVERY members’ top destinations and travel motivations for 2025.

What could be safer than a Swiss bank? This article takes a deep dive into what Swiss authorities are doing to restore confidence in the country’s banking system. As discussed in a previous article, the Public Liquidity Backstop (PLB) is a measure implemented by the Swiss government to insulate the country’s banking system from a run on its systemically-important banks. Designed prior to the involuntary merger between Credit Suisse and UBS, the PLB will, at long last, go into effect in 2025. Yet, the measure could have unintended consequences that need to be fully considered. So how did Credit Suisse (CS) collapse in the first place?

Set within the walls of a stunning 18th-century manor house near Shrewsbury, Albrighton Hall Hotel & Spa, a member of Radisson Individuals, has opened, joining the collection of unique, independent hotels by Radisson Hotel Group. The hotel is surrounded by 15 acres of landscaped grounds, featuring a picturesque ornamental lake and surrounded by stunning natural beauty, setting a tranquil scene for rest, escapism and outdoor exploration.

TRIBE, a bold design-driven hotel brand from Accor, is excited to announce a key milestone – reaching 20 hotels around the globe. Each TRIBE address embodies the essence of contemporary living, offering spaces that are smart, stylish, and encourage social interaction. With over 40 additional hotels currently under development, TRIBE’s journey is just beginning, proving that modern hospitality can be both high-quality and accessible.

Accor’s extraordinary year in the Pacific has been marked by dynamic growth, sustainability milestones, and unforgettable events that have shaped the region’s tourism landscape.

The new e-invoicing mandate in Germany marks a major shift for hospitality businesses, driven by the European Union’s directive to standardise electronic invoicing in business to business procurement. Designed to streamline processes and reduce administrative burdens across member states, this regulation will affect how invoices are issued, processed, and archived—bringing both challenges and exciting opportunities for the hospitality sector. Here’s a look at what this shift means and how it can enhance operations and guest experiences.

Leandra, the Guest Experience Manager at STAYERY, faced a growing challenge as the brand expanded its portfolio of service apartments. With the opening of new locations and an influx of guest reviews, managing responses became increasingly complex and time-consuming. Initially, their response rate hovered around 30%, which was insufficient for maintaining a strong online reputation. However, with the implementation of MARA’s AI-driven reputation management solution, STAYERY not only streamlined their response process but also elevated their response rate to consistently over 90%. This is their remarkable success story.