In this [AI augmented] discussion, Ian Millar of EHL and Terence Ronson of Pertlink examine the integration of advanced technologies like spatial computing and AI in hospitality, noting a gap between tech potential and current industry practices. Millar stresses that many leaders must be more tech-savvy to implement these innovations effectively.
Women adapt technology to be hospitality’s problem-solvers
In this week’s episode of the Hotel Moment podcast, Emily Goldfischer, Founder and Editor-in-Chief of hertelier, joins podcast host and Revinate CMO Karen Stephens to bring women’s influence in hospitality, especially hospitality technology, to the forefront. Emily explains how a work environment that promotes women in leadership positions also empowers those women to confidently make technology decisions that benefit your hotel. Women are pushing boundaries not just in the workplace but in the tech space — using data to connect with woman guests to curate an experience they can feel good about.
Booking.com’s approach to the Digital Markets Act
Booking.com’s Chief Legal & Public Affairs Officer, Maria Rocha Barros, discusses the company’s approach to complying with the Digital Markets Act (DMA) after engaging in constructive dialogue with the European Commission and other stakeholders. As the first European company subject to the DMA, Booking.com’s success is rooted in Europe, having grown from a small Dutch startup in 1996 to a prominent global travel company. The company operates in a competitive sector alongside various online travel platforms, offline agencies, and new entrants, facilitating connections between travelers and partners worldwide.
Remembering Bob Gilbert For His Humanity
Ever since I got the news of the passing of Bob Gilbert, HSMAI’s President and CEO for 30 years, I have found both comfort and inspiration in the tributes that others have shared on social media, LinkedIn, and the tribute wall set up in his honor. I have loved reading about all he accomplished in his career, first on the hotel management side, then by rescuing HSMAI and leading it to its enormous successes.
Managing Significant Change through Hotel Projects
Ownership and influential stakeholders are entitled to make changes to hotel projects. It’s their dream and foresight that you are delivering.
HOTELS Magazine Names IDeaS as Hospitality’s Top Revenue Management Solution Provider
IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today its official recognition by HOTELS Magazine as the hospitality industry’s No.1 rated revenue management company. The publication’s technology review included five companies of various sizes across the hospitality industry, with IDeaS standing out thanks in part to its distribution network of more than 30,000 partner hotels and 98-percent customer retention rate.
Interested in Attracting New Talent?
With the official launch of the 2025 Commercial Career Start Program — a strategic initiative to develop the next generation of commercial talent in the hospitality industry; We are proud to announce the program’s first two hotel partners; Marriott International and IHG Hotels & Resorts, reinforcing our shared dedication to fostering young talent in the hospitality industry. More partners will be announced in the months to come leading up to the Commercial Strategy Week in London in January.
Five Reasons Why Customers Leave
I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting was a discussion about why a client would leave. The most obvious reason might be that the financial advisor gave bad advice, and the client lost money. But let’s assume the advisor is smart, the advice is sound, and the return on investment meets expectations. Even with all of that, why would a client leave?
Design Hotels Releases Further Forecast Trend Report, Seeing Demand for Community Drive the Future of Travel
Design Hotels, the community-driven portfolio of nearly 300 independent hotels, today announced its second annual Further Forecast trend report, which explores travelers’ growing desire to build deeper connections, and how this is shaping their expectations of experiences—and in turn, the future of travel.
Booking.com’s DMA deadline is approaching — what can hoteliers expect?
On May 13th 2024, Booking.com was the only Online Travel Agency (OTA) to be designated as a “gatekeeper” under the EU’s new Digital Markets Act, meaning they had six months to comply with the law’s stringent regulations.