Category: Recent News

The leading global hospitality and travel technology company, HotelRunner, is excited to announce its attendance at The Phocuswright Conference, running from November 19 to 21, 2024, in Phoenix, Arizona. As a proud sponsor, HotelRunner will join the top industry thought leaders at the JW Marriott Desert Ridge Resort & Spa this year.

As the hotel industry becomes increasingly digital, payment facilitation is evolving into a critical area of focus. Hotels face numerous challenges, from managing payment timing to ensuring a seamless guest experience while balancing costs and risk. Hoteliers are increasingly optin to integrate a payments platform directly into the hotel’s Property Management System (PMS). By embedding payments within the PMS, hotels can streamline processes, reduce risk and improve guest satisfaction, offering a holistic solution to payment complexities.

The strength of a business partnership lies in the ability to adapt, innovate, and evolve together. Such is the case for High Hotels, a Lancaster, Penn.-based hotel management company that has been working alongside asset management and service optimization software company OpsTechPro for more than five years to automate its back-of-house workforce communications. Initially, High Hotels deployed OTP to streamline its maintenance and engineering processes. Today, the vendor/client relationship has evolved, and all 13 hotels in the company’s portfolio are leveraging the dynamic and scalable operations platform to manage and track additional workforce services, from housekeeping inspections, front desk requests, and lost and found inventory, to cash counts, push reports, capital expenses and more.

Appart’City, France’s leading aparthotel operator, has partnered with IDeaS, a SAS company and world’s leading provider of hospitality revenue management software and services, to optimise revenue management decisions and automate related processes across its portfolio of 90 properties.

The SSE Arena, Belfast, is a beacon of success, a venue that has delivered sensible, simple innovation consistently since it first opened in 2000. With a focus on fan experience, delivering an atmosphere that engages and entertains, Northern Ireland’s biggest live events venue has gone from strength to strength with technology at the core of that drive.

The role of a Hotel General Manager is evolving rapidly. As the industry navigates a complex landscape of economic challenges, technological advancements, and changing guest expectations, the qualities of a successful leader are undergoing a transformation. To gain insights into the key characteristics required for hotel GMs in the future, we sought perspectives from industry experts: Matthew Engel, James Flynn, Frank Otero, and Dakeya Christmas.

Ahh, budget season… a time every hotelier knows all too well. It’s that annual crunch when departments scramble to justify their numbers, and finance teams work around the clock, pulling their hair out trying to predict next year’s revenue.

IHG Hotels & Resorts (IHG), a global leader in hospitality, launches new midscale conversion brand, Garner, in Europe with its first hotels opening in Germany. The brand’s debut is in partnership with NOVUM Hospitality, one of Europe’s largest private hotel operators.

The landscape of travel, spa, and wellness is always transforming with technological advancements, changing consumer preferences, and shifting global paradigms.

Global hotel revenue per available room (RevPAR) increased by 12.8%, relative to pre-pandemic 2019 levels, through the first eight months of 2024. Though performance continues to be robust, demand decelerated for a second consecutive quarter, driven by softening leisure travel stemming from declines in consumer savings, particularly in the United States. While strengthening business, group and international travel mitigated some of these declines, resort and leisure-heavy destinations experienced a meaningful dip in performance.