Category: Recent News

It’s a question often posed on general session conference stages or in media interviews with hoteliers; designed to give insight into how those operating at the highest levels of the industry are using personalized experiences to increase revenue.

2024 marks a tipping point for the hospitality industry – it’s the year in which we witnessed a pivotal transformation where data has all but surpassed even dollars as the primary currency. It empowers informed decision-making, elevates operational efficiency, and guides budget plans. Without reliable data, hotel executives risk navigating blindly through an increasingly intricate and competitive landscape—a scenario that’s not only irksome but downright dangerous and commercially reckless.

Imagine this … you’re running tight on time for a meeting and want to grab a cup of coffee. Do you choose to stop at the café that serves delicious coffee and has the friendliest barista but a long line, or do you use the office machine that serves an acceptable, decent cup in under a minute? If, on that day, time is important and you don’t want to make others wait, the answer is probably the fastest – as in more convenient – choice, not the best coffee or the friendliest service.

Bob W, the tech-powered hospitality provider, has signed a lease for its first property in Sweden, marking a major step in its European expansion and completing its presence across all four Nordic capital cities.The seven-storey property, a former hotel located in Stockholm’s vibrant city-centre district of Norrmalm, will undergo comprehensive refurbishment works to transform it into a Bob W building. The operator has partnered with forward-thinking Swedish landlord, Altira, to convert the site located on the corner of Döbelnsgatan and Kammakargatan into a design-led, tech-powered space, with practical completion expected in summer 2025.

As the closing part for the Thematic with Oracle Hospitality focusing on how generative artificial intelligence (GenAI) will help hoteliers, this latest panel discussion [link to video] is truly superb 50-minute conversation with Jason Bryant and Tanya Pratt, two senior leaders at Oracle Hospitality.

Leader in digital engagement technology solutions, Uniguest has appointed Shawn O’Connell, a professional with over twenty years of experience in AV and technology, to the role of Executive Vice President of Sales Americas.

JUFA Holding GmbH, Austria’s largest hotel group based in Graz, has selected dailypoint™ as its partner for guest data management. With more than 60 hotels, JUFA offers an innovative and future-oriented hospitality concept with style, seeing itself not as a traditional hotel chain but as a unique “hotel idea” founded over 30 years ago. Owned by a nonprofit foundation, JUFA Hotels is not controlled by any corporate group or private owner.

With the acquisition of TOP INTERNATIONAL Hotels, Grand Metropolitan Hotels will expand its portfolio, leveraging synergies to enhance the competitiveness of its partner and member hotels in global markets. The integration of established processes, innovative technologies, and expert knowledge will be key to shared success.

Alchemy Step Hotel Group (ASHG) is delighted to announce the successful acquisition of the Gresham Belson Hotel in Brussels, Belgium, effective as of November 1st, 2024. This acquisition further expands the company’s presence throughout Belgium, following the recent addition of eight hotels across key city destinations in Belgium in October 2024, with the portfolio now servicing business, MICE and leisure guests.

Accor and the Arora Group are proud to announce the groundbreaking of the highly anticipated Sofitel Dublin Airport, a new luxury hotel set to redefine the hospitality experience at Ireland’s main international gateway. The hotel will feature 412 elegantly designed rooms and suites, an all-day dining restaurant, a tea salon, and a sky bar located on the 11th floor, offering stunning views of the airport and beyond.