PhD student at EHL: A pioneering academic career

Welcome to the regular Q&A feature where we shine the spotlight on our EHL research faculty and their current work. With a view to going behind the scenes to better understand the fascinating, impactful world of research, the EHL Institutional Visibility team regularly catch up with an EHL researcher whose work is making a difference in both the classroom and industry.

Friction to Flow – Payment Innovations in Hospitality

The payment process is an often overlooked element crucial to guest satisfaction. I had the pleasure of hosting Dafna Martín, Senior Sales Manager at Adyen, to discuss the intricacies of payments in the hospitality sector. Together, we shed light on the importance of payment technology, evolving consumer expectations, and how hoteliers can leverage these insights to enhance the guest experience. Following is a summary of our discussion in Spanish, highlighting key takeaways for hoteliers looking to stay ahead in a rapidly changing landscape.

First-Ever GBTA Sustainability Benchmark Reveals Gaps to Decarbonize Business Travel Programs, Calls for Accelerated Corporate Action to Reach Net Zero Targets

The GBTA Foundation, the charitable arm of the Global Business Travel Association (GBTA), today unveiled findings from its Sustainability Acceleration Challenge, an industry-first global benchmarking initiative to evaluate the current state of business travel programs and the actions being taken by organizations to decarbonize them. The findings reveal that organizations have much work to do to accelerate the integration of practices if they are to materially reduce their business travel emissions, in line with corporate Net Zero targets by 2050.

How Payment Flexibility Can Increase Your Hotel Sales

Guests expect convenience and flexibility at every turn – including when it comes to paying for their hotel experience. One powerful, yet often overlooked sales strategy is offering flexible payment options. By meeting these expectations, you can attract more bookings and enhance the overall customer experience.

McKinsey: The evolving role of experiences in travel

Since the dawn of leisure travel, people have journeyed in search of new experiences. They long to meet friendly locals, eat new foods, stroll through unfamiliar landscapes, and witness (or maybe even join) cultural traditions that remind them that they’ve left home.