Category: Recent News

We’ve all been there—stuck in a meeting where someone says something that makes you think, “Do they actually know what they’re talking about?”

Halloween brings up images of spooky costumes and haunted houses. So, here’s a question for you: Are you confident your customer service and CX won’t scare your customers away?

Zucchetti North America is excited to launch a new customer support program, available to hotel clients 24/7, across their entire portfolio of operational solutions. From CRS, to POS, to booking engines, to PMS and RMS, Zucchetti North America offers a one-stop shop for hoteliers looking for a complete tech stack to support their operations; with the launch of the new customer support program, the company is demonstrating its commitment to providing the best user experience possible, enabling clients to maximize the ROI earned from their tech investment.

Hiring those who have criminal records or histories of incarceration serves a significant role in the integration of those individuals back into society while helping hospitality businesses withstand labor shortages, according to researchers in the Penn State School of Hospitality Management.

With direct bookings becoming a critical focus for hotel chains worldwide, h2c, a leading consultancy in the hospitality industry, has released its 2024 Global Hotel Direct Booking Acceleration Study. This in-depth research offers key insights into the technologies and strategies shaping the future of direct bookings, from AI-powered booking engines to the rise of mobile transactions.

With its 82 rooms in the heart of Paris’s Latin Quarter, this four-star hotel is both historical and modern. The Grand Cœur Latin Hotel is a voyage through time: from the Roman remains known as the Arènes de Lutèce, via the Middle Ages to the philosophical debates of the 19th century, the past comes to life within these walls. Architect Vincent Bastie and interior designer Marie-Paule Clout have created a welcoming contemporary space that reflects the quintessential charm of the Latin Quarter. With its swimming pool, 50 ft long and 13ft wide, inspired by the Romans’ thermal baths and built with full consideration, atop ancient architecture remains below, its hammam and treatment room, open-air terrace and bar, the Grand Cœur Latin Hotel is a destination – one that promises each guest a truly unique experience.

Rue Vivienne: that’s where this brand-new hotel in Paris’s 2nd arrondissement is anchored. Following in the footsteps of the Bourse and the Bibliothèque de France, Hôtel Filigrane, designed by Anne-Claire Majorel (Studio Majorel) and Sonia Lemagnen (Agence Vertical), is freely inspired by the treasures associated with these two institutions: figured banknotes for one, literate banknotes for the other. From vellum to velvet and other backdrops, the 43 rooms and suites of the Hôtel Filigrane unfold as graphic bundles of monochrome joy. Blue, black & white, red, bistre or green too, all are high on charm, chic and weave. Variable geometries from suites with balconies to connecting rooms, magnifying glass motifs, moiré effects, bathrooms with contrasting strokes: Hôtel Filigrane brings everywhere, between the lines, the impression of an enlightened contemporary haven. The motto of Hôtel Filigrane: relaxation. That’s what the wellness area is all about, with its décor paving the way for a …

Les Aiglons is the extension of a nature experience, where the atmosphere is both peaceful and memorable, just like the snow-capped mountains of Chamonix. Under the impetus of ETERNAM and QUINSPARK, the hotel formerly known as “Le Refuge des Aiglons” is being given a new lease of life with the aim of becoming Chamonix’s must-visit lifestyle hotel. Featuring a cocoon refuge designed by Saar Zafir, an Italianstyle restaurant, karaoke rooms and, of course, a brand-new ski shop by Millet, this 4-star hotel is the ideal place for a friendly, memorable mountain experience!

With Bellevigne, Les Hôtels (Très) Particuliers launches into wine tourism! The first chapter opens in Chambolle-Musigny, in the heart of the Côte de Nuits. Set in an 18th-century bourgeois house designed by Jordane Arrivetz, 37 rooms, a cellar, a lounge, a library, a restaurant, a spa and an outdoor swimming pool give life to this unique place. More than just a hotel, Bellevigne is a new landmark on the wine trail, where winemakers, wine merchants, villagers, experts and wine lovers all meet and enjoy each other’s company. And like all good epicurean addresses, Bellevigne celebrates all the senses, starting with taste! Part cellar, part bar, part local eatery, Bellevigne delights with local classics and revisited standards. The cuisine is beautiful and gourmet, yet relaxed, in the image of the place where it is served. As for the cellar, it boasts over 300 references with an aromatic richness that only Burgundy has the secret to. In a word, Bellevigne is a place for life and wine, qu…

In the current climate, hoteliers are constantly seeking ways to become better hotel managers, opportunities to advance their careers and distinguish themselves in what is a competitive industry.