Category: Recent News

January 1 – September 30, 2024.

Oracle announced that Guest Engagement and Merchandising, powered by Nor1 PRIME is now available directly within the Oracle OPERA Cloud Property Management System (PMS). With AI built natively into the platform, reservation screens will automatically generate personalized offers such as room upgrades, amenities, and services throughout the pre-arrival and check-in process.

Orascom Hotels Management (OHM), one of the largest hotel owners and operators in the MENA region, has transformed its business operations with the Oracle OPERA Cloud hospitality platform. With the OPERA Cloud property management system and OPERA Cloud Central across its properties, the group has been able to reimagine its operations, boost automation, and deliver superior guest experiences. The first hospitality group in Egypt to adopt OPERA Cloud, it took just 12 days to complete the implementation at the initial property.

In today’s digital landscape, technology companies face a growing challenge: building business using traditional outreach methods is getting harder. Prospects rarely answer calls, open emails, or click ads. Schedule a demo? Good luck.

As artificial intelligence (AI) technology becomes more pervasive in hospitality, the industry’s potential to transform guest experiences and operational efficiency grows significantly. In the latest Hospitality Net Insider video, Bojan Pavicic, Director Technology & Digital at citizenM hotels and Stephan Wiesener, Founder & CTO at Apaleo delve into the realities hotel groups face in embracing AI, from streamlining guest personalization to optimizing booking systems and back-end operations.

ROCKVILLE, Maryland (Oct. 30, 2024) – Arch Amenities Group, a full-service, global provider of wellness, amenity management and meeting services for commercial and residential properties, hotels, private clubs and pools, today announced the appointment of wellness and hospitality veteran Caitlin McKenna as chief executive officer.

The 2024 Boutique Hotel Owners Conference, hosted by the Boutique & Luxury Lodging Association (BLLA), concluded its annual event with powerful insights into the evolving landscape of boutique hospitality. Held under the unifying theme of The Mycelium Network*, the conference emphasized the importance of connectivity—between hoteliers, guests, and communities—and addressed the pressing challenges facing boutique hotel owners today.

Let’s start with defining what I mean by AI in this post. Since I’m an engineer, I will focus on clear definitions. I am going to talk not only about the brand new Generative AI, but about a broader range of technologies that are used to enable computers to simulate human intelligence and problem-solving capabilities.

Destinations International (DI), the world’s leading association representing destination organizations and convention and visitors bureaus (CVBs), today issued an industry brief, “Addressing Workforce Diversification and Retention in the Travel Industry.” The brief highlights the importance of diverse talent attraction and succession planning in the industry and outlines commitments to accelerate progress. The report was released at DI’s 2024 Social Inclusion Summit.

What can tourist destinations learn about the experience economy, where human engagement is leveraged specifically to create a meaningful and memorable event? Rather than boasting about the best sandy beach or exclusive restaurant, today’s destination unique selling points lie more within subtle details such as local culture and authentic exchanges with the place and its people.