Category: Recent News

As the hospitality industry continues to digitalize at pace, hotel owners and operators have increasing opportunities to enhance their guests’ experience while optimizing operations.

Unlock the full potential of your guest data with our latest whitepaper, From Data to Delight. In this deep dive, we reveal how a Customer Data Platform (CDP) can transform the way hotels operate, engage with guests, and drive long-term success.

UAE-headquartered Global Hotel Alliance, the world’s largest alliance of independent hotel brands with more than 800 properties in 100 countries, has reported an exceptionally strong Q3, with double-digit growth achieved across all performance metrics.

Travel has always been about discovery—a gateway to exploring the unfamiliar, whether through grand adventures or cherished family road trips. As a father of three, I’ve spent countless hours on the road with my family, from weekend getaways to memorable vacations, and I’ve come to treasure the moments that make us feel truly connected to the places we visit. Today, as wanderlust rekindles, hospitality brands are tasked with not just providing accommodations but crafting transformative experiences that resonate on a personal level. This shift is more than a trend; it’s a response to changing consumer expectations in a world where technology, community, and sustainability are redefining how we experience travel.

This book envisions the future of tourism in an economy that is largely automated. ’Robonomics’ is the term given to this economic system that relies on robots, artificial intelligence and automation technologies for the production of goods and delivery of services instead of human labour. The volume examines the unique technological, socioeconomic and political situation that such an economy will create, and reflects on how tourism is then produced, consumed and paid for.

Strong partnerships between hotels and agencies are crucial for achieving mutual, sustained success. Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet specific needs, ultimately enhancing overall performance and guest satisfaction.

Most people don’t associate outbound sales strategies with the hospitality industry. The focus tends to be on inbound calls — guests reaching out with specific needs. But what if your reservations team could proactively drive bookings and fill your rooms more consistently?

On the heels of strong gains the previous week, U.S. hotel performance for the period ending 5 October 2024 showed the effects of Rosh Hashanah and Columbus Day/Indigenous Peoples Day calendar shifts as well as the impact of Hurricane Helene. Revenue per available room (RevPAR) dropped 7.7% year over year with average daily rate (ADR) retreating 4.4% and occupancy falling 2.3 percentage points (ppts).

Eric Litman, the visionary behind Aescape, is pioneering the integration of AI and robotics into wellness to deliver personalized, high-quality massage experiences. He founded Aescape in 2017 with a leadership team that includes experts from Amazon, Uber, and Meta, aiming to revolutionize self-care through AI-driven robotics.

Mews, the industry-leading hospitality cloud, has opened a new office in the heart of Paris, building on the momentum of recently welcoming its 1,000th customer.