The Middle East hospitality industry is at the brink of transformation, driven by technological advancements, shifting consumer preferences, and an increasing focus on sustainability.
Ex-Hotel Employees Are Sharing The Things They Would NEVER Do While Staying At A Hotel
Working at a hotel can be a…wild experience. From unwashed sheets to third-party booking secrets, there’s likely nothing hotel employees haven’t seen. Because they know the ins and outs of hotels so well, we recently asked former and current employees of the BuzzFeed Community to share what tips they have for staying at a hotel. Here are their responses…
Remembering Leif R. Evensen – A Legacy in Hospitality
Leif R. Evensen, affectionately known as “Mr. Cornell in Europe,” and a deeply respected figure in the hotel industry, passed away on September 6, 2024, at the age of 89, after a long illness. He spent his final weeks at Ullern Health Centre.
Omniboost Launches New Connectivity with Venuesuite, Redefining Venue Management Efficiency
At HITEC 2024, Omniboost, a trailblazer in hospitality data unification and connectivity, proudly announced a groundbreaking new partnership with Venuesuite. Venuesuite is a leading venue management platform specializing in venue booking solutions that help hospitality venues manage business meetings and events both online and offline. This partnership kicks off with the first key core innovative integration via Omniboost’s Data Connectivity Platform between Venuesuite and Mews, a global leader in cloud-based PMS solutions. This integration is now live and available for immediate addition to hospitality tech stacks, promising to transform, streamline, and increase revenue for venue management and hospitality operations.
The Hotels Network Achieves SOC 2® Compliance, Leading the Way in Hotel Technology Security
The Hotels Network (THN) is proud to announce the successful completion of its SOC 2® Type I compliance, becoming one of the first SaaS companies in hotel technology to achieve this certification. SOC 2 is one of the most highly regarded information security standards globally, developed by the American Institute of CPAs (AICPA) to ensure that organizations manage customer data with the utmost care and rigor. This achievement underscores THN’s commitment to maintaining the highest levels of security, confidentiality, and integrity in its operations.
Artificial Intelligence Is Checking Into Your Hotel – Are You Ready?
Even though artificial intelligence has been a part of our lexicon for more than seventy years, artificial intelligence remains the latest bright shiny thing. Businesses large and small feel compelled to incorporate artificial intelligence into their company descriptions even with a limited understanding of what artificial intelligence is, or how it could help their business. Hotels and hotel companies are no different; just take a look at the online newsletters and announcements hitting your mailbox; it’s a rare day that a hotel company doesn’t announce that it is incorporating artificial intelligence into their business, whether to increase guest satisfaction, offer new services, improve reservations, or any of a variety of reasons.
How Ritz-Carlton’s “Ladies and Gentlemen” Mantra Can Guide Us All Now in Hospitality
I recently had the chance to spend time with Horst Schulze, co-founder of The Ritz-Carlton Hotel Company. While preparing for our conversation, I asked my hospitality industry friends what they most wanted to know. Their top request? The story behind the iconic phrase: “Ladies and Gentlemen serving Ladies and Gentlemen.” I wanted to share Mr. Schulze’s insights with you here because I believe they can apply to you and your own hospitality business.
Newsletter cover image Revenue Management lessons from Emily in Paris
Oh you got me, yes. I admit….Love it 🙂
The Hospitality Customer You Didn’t Train For
Shaping how well we execute service to our guests is a primary function of hotel and restaurant training. From the front of house to the back, and the first floor to the top floor, we support our teams on the path to guest experience and financial rewards. This is fundamental and we hope that nothing gets in the way of our dreams.
Hospitality is like building bridges — you need the right tools
In this week’s episode of the Hotel Moment podcast, Robbert Manussen, Area General Manager Taiwan at IHG Hotels & Resorts, joins Karen Stephens, Revinate CMO, to share how he’s used technology to connect cultures and help hoteliers across three continents stay relevant in their respective markets. Robbert explains that facilitating a cohesive guest experience is like building bridges between guests and hotel teams, and it all starts with investing in the right technology that staff can train on.