Category: Recent News

Recently, a prospective new client said “We actually don’t get many phone reservations anymore, but we do get a lot of questions.” Because they record their incoming 800 calls, our KTN team was then able to audit actual conversations their reservations agents were having every day. Sure enough, just as they said, most callers were only asking questions about things like amenities, bedding configurations, fees, and services. Then we pointed out the obvious: there is a reason why people ask these questions, and it’s not that they are just curious!

Denver, CO – We are pleased to introduce our latest innovation, the Benchmarking Scorecard. This enterprise tool is crafted to transform how hotels assess their digital marketing performance. Tailored to meet the needs of hotel management companies, ownership groups and digital marketing agencies for both branded and independent hotels. The Benchmarking Scorecard allows you to compare your hotels’ performance indexes against key performance indicators of similar hotels.

The hospitality industry stands at a fascinating crossroads. On one hand, we are seeing remarkable advancements in technology—artificial intelligence, data analytics, automation—that promise to streamline operations and enhance the guest experience. On the other, we’re facing a perennial truth: hospitality, at its core, is a human-centric business. Guests come to us not just for a place to stay, but for experiences, service, and meaningful interactions.

Mews, the industry-leading hospitality cloud, has been chosen by Marston’s Pubs PLC (Marston’s) to streamline and modernize their hotel management operations. Marston’s, primarily known for its 1,500+ pubs across the UK, also operates 92 hotels and inns with 1,790 rooms.

Super 8 by Wyndham owners looking to revitalize their guestrooms can now adopt the cutting-edge INNOV8TE 2.0 design package. The next iteration of the INNOV8TE program, developed in collaboration with experienced owners and top design experts, combines sleek, stylish upgrades with increased operational efficiency. Available across the U.S. and Canada, INNOV8TE 2.0 is a cost-effective upgrade that elevates the hotel experience, starting at just $1,850 per key*.

Wellness in Travel & Tourism (WITT), an independent organization composed of experts with over 125 years of combined experience at the intersection of hospitality, wellness, and travel, today announced the launch of the industry’s first wellness certification for hotels and resorts. This groundbreaking initiative aims to transform the hospitality sector by providing prestigious certification criteria that sets properties apart in a competitive market, enabling them to enhance their wellness offerings and attract travelers.

Ready for something completely new, Barcelona? SLS Hotels & Residences is primed to make a serious splash for its European debut in Catalonia’s capital of cool. Dramatically backlit by the Med’s dazzling winter sunshine, SLS Barcelona will be bringing its distinctive brand of immersive extravagance to the waterside district of Port Fòrum, setting a pioneering precedent in modern luxury hospitality. Never one to shy away from a grand entrance, the hotel will be set behind a striking, undulating façade that emulates the waves of the sparkling Mediterranean Sea and beckons guests and locals alike into an indulgent wonderland informed by extraordinary experiences. Offering 471 lavishly appointed rooms and suites, six distinct restaurant and bar concepts, three pools, a spa, and extensive events space culminating in a spectacular ballroom; SLS Barcelona will be a true urban resort, surpassing anything the city has ever seen before and emerging as a glittering destination for the best enter…

Hyatt (NYSE: H) has chosen the Oracle OPERA Cloud hospitality platform as the property management system (PMS) for its global hotel portfolio. With OPERA Cloud, Hyatt properties will be able to standardize its operations and data management across more than 1,000 hotels and all-inclusive properties. With a modern data platform delivering a common user interface and processes across its properties, Hyatt colleagues will have the insights to operate more efficiently and provide an improved, more consistent experience for its guests, members and customers.

SiteMinder, the world’s leading hotel distribution and revenue platform, is heralding a new era of revenue management for hotels with the unveiling of ‘Dynamic Revenue Plus’, the only solution for hotels to both access live market intelligence and take immediate action on their bookable inventory, pricing and distribution strategy. Unlike revenue management systems that have traditionally been accessible to a limited number of hotels, the dual capability within Dynamic Revenue Plus means any hotel can, for the first time, use one, mobile-first system to optimise their revenue based on market demand.

Motel 6, the leading economy lodging brand and Official Sponsor of Opening Acts™, today announced a songwriting contest that will help give one aspiring superstar the chance to take their music on the road.