Category: Recent News

IDeaS Revenue Solutions, the world’s leading provider of advanced revenue management software (RMS) and services, announced that it is expanding its industry-leading suite of revenue management solutions to the cruise industry through a partnership with Virgin Voyages. Under the partnership, IDeaS is working with Virgin Voyages to develop a first-of-its-kind, innovative RMS solution for the cruise industry.

Creating a robust budget is essential for any company’s planning and operations. Yet, many hospitality organisations need to leverage all their resources and expertise. Often, they exclude procurement, a crucial player in managing expenditures, from the budgeting process.

BARCELONA, Spain. September 12, 2024 – Shiji, the global leader in hospitality technology, is proud to announce the successful implementation of Shiji Enterprise Platform at Ruby Bea Hotel Florence, marking a significant milestone for both the hotel and the city. Situated on the edge of Florence’s historic city center, the brand new Ruby Bea Hotel offers guests a blend of Renaissance charm and modern luxury. With 118 rooms housed in a grand building overlooking a picturesque square, Ruby Bea draws inspiration from the great artists and thinkers of the Italian Renaissance.

Steinhausen, Switzerland – September 10, 2024 – RoomPriceGenie, developer of an award-winning revenue management solution for hotels, is proud to announce the launch of the free, online Revenue Management Content Library, which gives independent hotels the tools necessary to boost bookings and maximise revenue.

Kris Leszczynski, the Group General Manager of Service Operations at Edwardian Hotels London, faced the challenge of managing a high volume of online reviews across multiple luxury hotels. With over 10-15,000 online reviews received annually, the task of responding efficiently and with a consistent quality was daunting. Language barriers and time constraints further complicated the process. However, with MARA’s AI-powered solution, Edwardian Hotels London not only streamlined their review management but also saved thousands of hours and improved the quality of their responses to ensure that every guest feels heard and valued.

In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, Companies that put their customers at the center are the companies that are outperforming their competition.

UNIVERSITY PARK, Pa. — From rule breaking and theft to verbal abuse and foul language, one customer’s behavior can negatively affect another customer’s experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness of societal norms, according to a new study from researchers in the Penn State School of Hospitality Management.

Most of us have experienced good and bad bosses. And the difference is huge. A good boss makes you feel supported, builds positive workplace relationships, and boosts employee satisfaction. A bad boss, on the other hand, micromanages, shows favoritism, hinders your creativity, and makes every day feel like a grind.Bad bosses can manifest in many forms – no emotional intelligence, overconfidence, and taking credit for other people’s work. But why do these people who seem so unsuited for leadership roles continue to rise to the top, and what can you do to be one of the good guys?

The much-anticipated Mercure Szczyrk Resort, a stunning blend of modern design and local tradition, has opened its doors, welcoming guests to an iconic location in the Silesian Beskid.

Time has become the most valuable currency in today’s world, altering how society perceives and manages it. Accor’s new insights report, “The New Quality Of Time,” delves into these changing perceptions and explores how they influence the hospitality industry now as well as in the future.