Making its highly anticipated comeback on 27 September 2024, the iconic Dusit Thani Bangkok hotel is set to reaffirm its status as one of the city’s most beloved and recognised landmarks and a beacon of gracious Thai hospitality.
The Hotelier’s Guide to Profitable Direct Booking and OTA Management
Balancing distribution channels between Online Travel Agencies (OTAs) and direct bookings is essential for maximizing revenue and maintaining control over the guest experience. While OTAs can drive significant traffic and bookings, relying too heavily on them can lead to increased distribution costs and diminished profit margins. These easily accessible OTA discounts often reduce the perceived value for guests and add additional costs for hotels in the form of commissions, which typically range from 15% to 30% of guest-paid revenue. To optimize distribution and enhance profitability while maintaining a superior guest experience, it’s crucial to adopt a balanced approach. Here are key strategies that help hoteliers diversify their points of sale, reduce costs, and attract more direct bookings. Achieving a Balanced Distribution Strategy One common mistake made by a lot of hoteliers is relying on just one or two points of sale. Such a distribution strategy can look like this: 80% Online …
Digitalization drives a surge in productivity in the hospitality sector
Mews, the industry-leading hospitality cloud, has revealed that staff using its technology saved a collective of almost 5,000 hours (the equivalent of 7 months) in administrative time this summer1.
The Unusual Way These Hospitality Leaders Personally Host, Serve, and Teach Their Teams
In the highly competitive world of hospitality, investing in the growth and development of the people on your teams is not just a luxury—it’s a necessity.
Core Hospitality to open first Marriott Bonvoy property in Esbjerg
Element by Westin, part of Marriott Bonvoy’s portfolio of extraordinary hotel brands, makes its debut in Denmark with its first opening in Esbjerg. Core Hospitality has confirmed that the hotel A Place To will be rebranded to become Element by Westin Esbjerg at the beginning of 2025.
Swissôtel debuts in Romania with Mountain Resort in Poiana Brasov
Swissôtel, a globally recognised symbol of Swiss hospitality excellence, today announces the opening of Swissôtel Poiana Brasov, which marks the entry of the premium brand in Romania. Nestled within the lush greenery of the Postăvarul Massif, this new property offers an ideal retreat for skiers, hikers and nature lovers in the country’s most popular mountain resort.
Why winter semester is a good time to start a bachelor’s degree
Starting college mid-year can be a unique adventure, filled with opportunities and challenges. If you’re considering or about to begin your college experience in the winter or spring semester, you’re not alone. Many students find themselves in this situation and go on to have successful and fulfilling college careers. In this blog post, we’ll explore what it means to start college mid-year, the impact it may have, and practical tips to help you hit the ground running.
Empowering Hospitality Employees to Deliver Beyond Service: How Technology Enhances Staff Satisfaction and Guest Experience
The hospitality industry, by its very nature, revolves around delivering exceptional guest experiences. From the moment a guest checks in to the time they depart, every interaction matters. In this pursuit of excellence, technology has emerged as a powerful ally. It’s not just about automating processes; it’s about enhancing staff capabilities, improving job satisfaction, and ultimately delivering a superior guest experience. In this article, we will explore the pivotal role of technology in the hospitality sector, focusing on how it empowers hotel staff and elevates guest satisfaction.
The Pathway To Net Zero – Ahead of FHS World later this month, industry leaders discuss what the industry is already doing and what more can be achieved
From decarbonisation to data management and sustainability to staff training, ESG is at the top of the hospitality sector’s agenda. With People, Planet and Profit a key conference track at the upcoming FHS World, taking place from 30 September to 2 October at Madinat Jumeirah in Dubai, leading hospitality leaders discuss what the industry is already doing – and what more can be achieved – to strike a balance between best practice and maintaining top-flight services, amenities and industry standards.
Kimpton De Witt partners with IRIS to provide guests with a self-serve, mobile F&B ordering experience
IRIS, a global market leader in digital F&B, guest directory and concierge solutions for hotels and restaurants, has partnered with Hotel Kimpton De Witt (part of the Lore Group and IHG) to bring a new era of digital guest experiences to life with the launch of IRIS’s mobile F&B ordering platform in their co-working space, Café Celia.